Dispatch Manager

Cox Automotive•Manheim, PA

22d•Hybrid

About The Position

The Dispatch Manager is responsible for oversight of the Dispatch organization which includes setting the direction for the group as well as implementation of policies and/or processes consistent with the Company's Business Strategy, specifically stated - to meets the transportation and logistics needs of our customers by providing simple operational processes in an agile and innovative environment. Who is Ready Logistics? Ready Logistics is a national leader in the auto transportation industry, offering full-service and self-managed transportation solutions for dealers, wholesale online auctions, physical auctions, institutional shippers, and consumers. Ready Logistics has served more than 20,000 satisfied customers across multiple markets with a highly qualified carrier network of over 35,000 trucks. Ready's centralized service is backed by experienced sales and operations staff, and a 24/7 Client Portal, providing instant firm quotes and real-time tracking of vehicle status. Ready's self-managed auto transportation platform, Central Dispatch connects shippers and carriers via integration of in-lane and online vehicle purchase data from industry leading wholesale marketplaces and other client data integrations. Headquartered in Phoenix, Arizona, Ready Logistics is a Manheim company. Manheim, a subsidiary of Cox Enterprises, is the world's leading provider of vehicle remarketing services.

Requirements

Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year experience in a related field; or 10 years' experience in a related field.
1+ year of experience in management or lead role.

Nice To Haves

Previous auto transportation/logistics experience strongly preferred.
Proficient in Microsoft Outlook, Word and Excel.
Strong analytical, communication and interpersonal skills.
Proven ability to make decisions.
Customer service skills.
Strong problem solving and innovative thinking skills.
Extreme patience dealing with explosive situations: flawless follow-up procedures.
Comprehensive knowledge of regulations impacting daily operations (DOT - national and state).

Responsibilities

Provide daily guidance and assistance to Dispatch Supervisors and teams.
Help develop the strategic direction for the dispatch department, continuous improvement and development of lane strategies.
Manage Time sheets, time off requests.
Provide updates and insight on the current overall state of dispatch to superiors.
Monitor key accounts to manage SLA expectations.
Assist in hiring skilled dispatchers and lead a high performing team.
Work closely with the Carrier Performance teams to ensure alignment to KPIs, SLA's and company goals.
Responsible for making corrective action and disciplinary decisions up to written warning level.
Develop and monitor KPI's for the Dispatch team.
Aligns own area's priorities with the broader organization's vision, values, and strategies.
Adapts plans and priorities to address resource and operational changes.
Engages with senior leaders to support goal and objective development.
Identifies and solves process, technical and operational problems; recognizes broader impact across the department.
Problems are broadly defined and require interpretation of multiple factors and consideration of impact on / engagement with other job areas.
Clearly communicates broader organizational objectives and the team's role / impact.
Modifies working methods and approaches, collaborating with other leaders as appropriate to resolve strategic issues.

Benefits

Medical and dental plans.
Vision care benefits.
Flexible spending accounts (for health care and dependent day care).
401(k) Plan.
Basic life and accidental death insurance.
Supplemental life insurance.
Paid vacations and holidays.
Discounts through our Employee Purchase Program.
Personal and family counseling assistance.
Wellness programs.
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members.
Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).