Dispatch Manager

Transdev • Atlanta, GA

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About The Position

Dispatch Manager Transdev in Atlanta, GA is hiring a Dispatch Manager. Our Dispatching Manager ensures the Dispatch team fills all the routes and provides Operators with timely instructions and responses. We are seeking customer service-oriented professionals who are dedicated to safety. The ideal candidate should possess exceptional dispatching skills and the ability to deliver outstanding customer service to both paratransit passengers and the company's contracted driver workforce. Qualified applicants with relevant dispatching experience, strong customer service competencies, and the capacity to manage a team of dispatchers while ensuring efficient paratransit services are highly encouraged to apply. Transdev is proud to offer: Competitive compensation package of $72,800.00 Benefits include: Vacation: minimum of two (2) weeks Sick days: 5 days Holidays: 8 standard and Other standard benefits: 401(k) retirement plan, medical, dental, and vision, life insurance, short-term disability, and voluntary long-term disability. Benefits may vary depending on the location policy. The above represents the standard Corporate Policy

Requirements

• High school diploma or equivalent.
• Minimum 2-3 years of public transportation supervisory experience required
• Computer literate with intermediate knowledge of Microsoft Office
• Must be able to work shifts or flexible work schedules as needed.
• Strong leadership and organizational skills with the ability to work independently and drive results.
• Excellent verbal and written communication skills, with the ability to engage effectively with diverse audiences.
• High level of problem-solving and critical-thinking skills to address service concerns proactively.
• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

Nice To Haves

• Previous experience with Trapeze & radio dispatch preferred or road supervision preferred.

Responsibilities

• Oversee road service and trip performance measures, i.e. route start time, on-time performance, incidents
• Respond to customer and driver questions and concerns about no shows, cancellations, and missed trips.
• Manage vehicle operator emergency situations & escalated calls.
• Supervise staff on weekends and evenings.
• Manage department reports and other communication tools.
• Overseeing and providing training to personnel performing dispatch duties.
• Support employees and drivers with internal and external requests.
• Assist in preparing daily schedules and managing workflow related to scheduling
• Prioritize calls based on importance and urgency.
• Assist with developing and communicating standard operating procedures
• Maintains contact with drivers to communicate updates, delays, or special instructions.
• Track and respond to complaints to reduce and eliminate unnecessary and/or additional wait times.
• Other duties as required

Benefits

• Competitive compensation package of $72,800.00
• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 8 standard
• 401(k) retirement plan, medical, dental, and vision, life insurance, short-term disability, and voluntary long-term disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED