Dispatch Manager

Michael & Son Services Inc. • Alexandria, VA

1d

About The Position

Since 1976, Michael & Son Services has been a trusted name in HVAC, electrical, and plumbing services across Alexandria, VA, and beyond. We're seeking a dynamic Dispatch Manager to lead our residential dispatch operations with a focus on efficiency, team development, and exceptional customer experiences.

Requirements

• 3+ years of experience in dispatch management, preferably in residential home services (HVAC, electrical, or plumbing).
• Proven skills in hiring, training, and leading teams to exceed performance goals.
• Strong ability to design and implement process improvements that cut costs and enhance efficiency.
• Sales-driven mindset with a track record of increasing revenue while prioritizing customer satisfaction.
• Excellent communication, problem-solving, and multitasking skills.

Nice To Haves

• Familiarity with dispatch software and CRM systems is a plus.

Responsibilities

• Oversee daily dispatch operations for HVAC, electrical, and plumbing services, ensuring timely and effective service delivery.
• Hire, train, and mentor dispatch staff to build a high-performing, motivated team.
• Develop and implement processes to enhance consistency, reduce costs, and drive operational excellence.
• Boost sales through strategic scheduling and upselling opportunities while maintaining top-tier customer and employee satisfaction.
• Collaborate with management to align dispatch operations with company goals and growth initiatives.

Benefits

• Competitive salary, performance bonuses, and comprehensive benefits package.
• Opportunities for growth in a fast-paced, supportive environment.
• Make a real impact by shaping our dispatch operations and team culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed