Dispatch Manager

Michael & Son Services Inc.Alexandria, VA
1d

About The Position

Since 1976, Michael & Son Services has been a trusted name in HVAC, electrical, and plumbing services across Alexandria, VA, and beyond. We're seeking a dynamic Dispatch Manager to lead our residential dispatch operations with a focus on efficiency, team development, and exceptional customer experiences.

Requirements

  • 3+ years of experience in dispatch management, preferably in residential home services (HVAC, electrical, or plumbing).
  • Proven skills in hiring, training, and leading teams to exceed performance goals.
  • Strong ability to design and implement process improvements that cut costs and enhance efficiency.
  • Sales-driven mindset with a track record of increasing revenue while prioritizing customer satisfaction.
  • Excellent communication, problem-solving, and multitasking skills.

Nice To Haves

  • Familiarity with dispatch software and CRM systems is a plus.

Responsibilities

  • Oversee daily dispatch operations for HVAC, electrical, and plumbing services, ensuring timely and effective service delivery.
  • Hire, train, and mentor dispatch staff to build a high-performing, motivated team.
  • Develop and implement processes to enhance consistency, reduce costs, and drive operational excellence.
  • Boost sales through strategic scheduling and upselling opportunities while maintaining top-tier customer and employee satisfaction.
  • Collaborate with management to align dispatch operations with company goals and growth initiatives.

Benefits

  • Competitive salary, performance bonuses, and comprehensive benefits package.
  • Opportunities for growth in a fast-paced, supportive environment.
  • Make a real impact by shaping our dispatch operations and team culture.
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