Dispatch Manager
About The Position
Preferred Materials - Concrete Division, part of CRH South Division, is a leading supplier of ready mix concrete, concrete block, rebar and building materials in the state of Florida, providing the highest product quality and service in the construction industry. With headquarters in Tampa, Florida, and operations in five key Florida markets, Preferred Materials provides municipalities, developers, architects, engineers, contractors, builders and suppliers a wide variety of construction materials and products. Our employees make Preferred Materials a great place to work. We promote a strong safety culture, where employees take responsibility for their own safety. Summary Manages all Dispatchers and Customer Service Representatives in the Central Dispatch Department, and oversees final schedule and truck assignments using computerized tracking and scheduling system for optimum truck utilization and efficiency.
Requirements
- General knowledge of concrete and related industry practices.
- Ability to learn the dispatching system.
- Ability to exercise initiative and sound judgment, and to react resourcefully under varying conditions.
- High school graduation or equivalent required.
- Minimum of 5 years experience in ready-mix industry and at least 2 years management experience.
Nice To Haves
- Dispatching and/or customer service experience also preferred.
Responsibilities
- Establishes, communicates and assigns job responsibilities, goals and performance standards for employees within supervisory responsibility.
- Provides leadership to dispatchers and promotes teamwork among the dispatchers.
- Reviews final schedule to ensure quality service.
- Resolves customer complaints in a timely manner and a professional attitude.
- Collaborates with sales, quality control and operations personnel regarding general business conditions and specific customer orders.
- Generates and reviews daily yardage reports and informs management of problems or potential problem areas.
- In-person visits with customers and job sites as well as participates in pre-construction meetings.
- Exercises direct supervision over dispatchers.
- Performs other job-related responsibilities as needed.
Benefits
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- An inclusive culture that values opportunity for growth, development, and internal promotion
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
