Dispatch Manager

A National Transit-posted 13 days ago
Full-time • Manager
Onsite • Hapeville, GA
51-100 employees
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The Dispatch Manager oversees all daily dispatch operations to ensure safe, efficient, and on-time service delivery within the paratransit system. This role supervises dispatchers, manages operator schedules and attendance, monitors service readiness, and maintains real-time communication with Safety, Road Supervision, and Maintenance. The Dispatch Manager ensures accurate documentation, service continuity, and accountability across a 24/7 operation.

  • Supervise dispatch staff and ensure full coverage for all shifts and service windows.
  • Maintain operator schedules, monitor call-outs/tardiness, and initiate corrective action as needed.
  • Ensure all pull-outs depart on time and service disruptions are resolved quickly.
  • Maintain accurate dispatch logs, trip sheets, and electronic data entries.
  • Coordinate continuously with Road Supervisors, Safety, and Maintenance to manage incidents and service interruptions.
  • Oversee 24/7 communication flow between operations and field personnel.
  • Prepare and distribute daily operational reports.
  • Train and coach dispatchers for performance, accuracy, and professionalism.
  • Support a culture of accountability, accuracy, and customer-centered service.
  • 3+ years of experience in transit, paratransit, dispatch, or operations.
  • 1+ year of supervisory or lead experience.
  • Experience using dispatch or scheduling systems (e.g., TripMaster, Routematch, Ecolane).
  • Strong understanding of ADA paratransit service requirements.
  • Strong decision-making skills in fast-moving environments.
  • High level of accuracy in documentation and reporting.
  • Experience working within MARTA Mobility or a similar large paratransit system.
  • Knowledge of FTA/DOT regulations.
  • Previous experience managing attendance systems or shift scheduling.
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