Dispatch Manager

Cowan Systems • Clinton, MI

71d • $50,000 - $55,000

About The Position

The Dispatch Manager is responsible for the successful execution of customer freight delivery and the daily oversight and management of their assigned fleet. This is a leadership position that reports to the Operations Manager or the Terminal Manager depending on the size of the operation. The Dispatch Manager will participate in problem identification, solution recognition, and system implementation to improve areas that impact our drivers' experience and the quality of our services. The Dispatch Manager will foster a culture that ensures their team works together in a way that supports the mission of the organization and is in alignment with our core values and beliefs.

Requirements

• Bachelor's degree preferred or substituted with 4 years of similar experience.
• 2 years of dispatching CDL Class A truck drivers.
• Computer applications experience and proficiency in Microsoft Office.
• TMS experience desired, TMW preferred.
• Working knowledge of DOT, OSHA, and related safety regulations.
• Excellent customer service, problem solving, and decision making skills.
• Ability to develop a working knowledge of all terminal operation aspects.
• Travel may be required as dictated by the customer/business.
• Frequently required to sit, stand, walk, talk, hear, operate a computer keyboard, and speak on the telephone.
• Must occasionally lift and/or move up to 10 pounds.

Responsibilities

• Effectively dispatch a fleet using proper procedures for real-time management of freight and drivers ensuring high level of data accuracy within the system.
• Maintain highest driver relationship and satisfaction of new and tenured drivers by actively onboarding new drivers following the 12-week onboarding process.
• Regularly review driver scorecards to ensure drivers are meeting performance and income goals.
• Audit driver manifests for pay accuracy and workload balance.
• Advocate for drivers in relation to executable plans.
• Effectively communicate policy changes, schedule changes, etc. to the fleet.
• Participate in driver mentoring and driver appreciation activities as prescribed by the Terminal Manager.
• Oversee fleet of drivers ensuring all team members are properly trained in all aspects of their position.
• Coach where performance improvement is needed and notify Terminal Manager or Operations Manager when there is a need for corrective action or formal performance improvement plans.
• Participate in pre-trip inspections with drivers on a regular basis.
• Coach and counsel your Fleet in the areas of productivity, customer care and service, attendance, and company rules.
• Develop driver performance improvement plans in coordination with HR and the Terminal Manager as needed.
• Confirm driver plans with drivers via Qualcomm and/or phone providing driver with any required information to complete the assignment including special load requirements, Hazmat, specialty equipment, etc.
• Promote culture of safety in all daily activities by proactively addressing safety concerns and communicating safety goals and standards to all drivers.
• Ensure Fleet is in compliance with DOT requirements for hours of service and driver fitness before dispatch.
• Assist in coordination of compliance activities including the scheduling of physicals and submission of required documentation.
• Monitor driver progress throughout the shift to ensure on-time dispatch and delivery of freight as planned, addressing and notifying the customer of any delays or issues.
• Address all customer needs and concerns as they arise during shift and escalate any customer issues requiring a higher level of involvement to the Operations Manager or Terminal Manager.
• Collect and inspect driver manifest and other necessary documentation necessary to pay the driver and invoice the customer upon the completion of each driver shift.
• Maintain track and report appropriate equipment levels daily at all customer locations.
• Request adjustments where necessary to ensure optimum equipment utilization.
• Perform periodic inspections of company equipment to identify unreported maintenance issues and accident damage.
• Review revenue per truck per day and perform quarterly fleet performance reviews with Terminal Manager and Operations Manager to identify areas of opportunity and develop improvement plan as needed.

Benefits

• Yearly starting salary $50K - $55K depending on knowledge & experience.
• Full benefits including Medical, Vision, and Dental.
• Life, Short and Long Term Disability.
• PTO, sick & vacation.
• 401K.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Truck Transportation
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees