Dispatch Manager

Cowan Systems-posted 11 months ago

$48,000 - $50,000/Yr

Full-time • Mid Level

Baltimore, MD

1,001-5,000 employees

Truck Transportation

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Cowan Systems LLC is seeking a Dispatch Manager responsible for the successful execution of customer freight delivery and the daily oversight and management of their assigned fleet. This leadership position reports to the Operations Manager or the Terminal Manager, depending on the size of the operation. The Dispatch Manager will participate in problem identification, solution recognition, and system implementation to improve areas that impact our drivers' experience and the quality of our services.

Direct and indirect reports consisting of Professional Drivers
Actively onboarding new drivers following the 12-week onboarding process
Regularly reviewing driver scorecards to ensure drivers are meeting performance and income goals
Auditing driver manifests for pay accuracy and workload balance
Advocate for drivers in relation to executable plans
Effectively communicate policy changes, schedule changes, etc. to the fleet
Participate in driver mentoring and driver appreciation activities as prescribed by the Terminal Manager
Complete a driver ride-along bi-annually and participate in pre-trip inspections with drivers on a regular basis
Coach and counsel your Fleet in the areas of productivity, customer care, and service, attendance, and company rules
Develop driver performance improvement plans in coordination with HR and the Terminal Manager as needed
Confirm driver plans with drivers via Qualcomm and/or phone, providing drivers with any required information to complete the assignment, including special load requirements, Hazmat, specialty equipment, etc.
Promote a culture of safety in all daily activities by proactively addressing safety concerns by communicating safety goals and standards to all drivers, providing resources for safety concern resolution
Ensure Fleet is in compliance with DOT requirements for hours of service and driver fitness before dispatch
Assist in coordination of compliance activities, including the scheduling of physicals and submission of required documentation
Monitor driver progress throughout the shift to ensure on-time dispatch and delivery of freight as planned, addressing and notifying the customer of any delays or issues
Address all customer needs and concerns as they arise during shift and escalating any customer issues requiring a higher level of involvement to the Operations Manager or Terminal Manager

2 years industry experience with 1 year fleet management experience preferred
Computer applications experience and proficiency in Microsoft Office
TMS experience desired, TMW preferred
Working knowledge of DOT, OSHA, and related safety regulations
Excellent customer service, problem-solving, and decision-making skills
Must be punctual and reliable with the ability to work off-hours as dictated by the business
Ability to develop a working knowledge of all terminal operation aspects
Travel may be required as dictated by the customer/business
Frequently required to sit, stand, walk, talk, hear, operate a computer keyboard, and speak on the telephone
Must occasionally lift and/or move up to 10 pounds

Yearly starting salary: $48,000 - $50,000, depending on knowledge and experience
Full benefits, including medical, vision, and dental
Life, short-term, and long-term disability
PTO, sick, and vacation time
401K

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