Dispatch Lead - Ready Mix -Omaha, NE

CRH Plc. • Omaha, NE

36d

About The Position

Headquartered in Omaha, Nebraska, Lyman-Richey Corporation, A CRH Company, employs more than 500 industry professionals in its aggregate and concrete companies across central and eastern Nebraska and western Iowa. Lyman-Richey Corporation is the preferred provider of aggregate and ready mix concrete, safely providing quality construction materials with superior service and exceptional value to its customers for 140 years. Position Overview This is a skilled position encompassing all aspects of dispatch and management of one or more lines of business in the Customer Service Center. The individual is responsible for implementing and enforcing policies and procedures. This position requires a strong leader with the ability to prioritize, plan, and direct the department. The Lead needs to be able to build and sustain a team where everyone works well together. Team atmosphere needs to be collaborative with everyone sharing in responsibilities.

Requirements

• High school diploma or general education degree (GED) required; and one to two years related experience and/or training; or equivalent combination of education and experience.
• Must be 18 years in age or older.
• Must be willing to travel to site locations.
• Regular and consistent attendance is required and must be willing to work evenings and weekends when necessary.
• Must display a professional and courteous attitude to co-workers, supervisors, and the general public.
• Pre-employment physical, drug screen and criminal background check will be required.
• Strict adherence to safety requirements and procedures as outlined in the Employee Handbook.
• Ability to read, comprehend, articulate, and write complex instructions, correspondence and other written content.
• Must be proficient in Microsoft suite of tools including Excel, Word and Outlook, and database software. Must be able to utilize internet and communicate effectively.
• Proven ability to develop relationships and to work with teams as both a leader and a participant.
• Effective interpersonal and communication skills; building rapport, listening, presenting, giving, and receiving feedback. Excellent customer service skills are mandatory for this position.
• Demonstrate basic mathematical skills as well as the ability to interpret financial data and information.
• Demonstrated ability to train, motive and lead employees.
• Willingness and ability to work in and adapt to changes in circumstances, tasks, customer needs and other conditions that may affect their daily responsibilities.
• Ability to cope well in stressful environments and communicate professionally.
• Ability to manage difficult or emotional customer and/or employee situations tactfully.
• Basic knowledge of labor and employment laws.

Nice To Haves

• Dispatch and or supervisory experience preferred.
• The individual should have (or be able to quickly gain) knowledge of Command Alkon, Excel, Word, and Outlook.
• Any customer relations course certificates, licenses and registrations are helpful.

Responsibilities

• Promotes safe operating practices through employee engagement to identify, report and correct safety concerns.
• Coordinates with RM Area Manager to manage hiring, training, coaching, employee retention, performance evaluations. corrective actions and overall team performance.
• Coordinates with the Area Manager and/or plant facilities to establish production schedules, efficient use of personnel to meet customer demands and determine plant consolidations when warranted by volume of business.
• Responds to employee and customer feedback and project delivery challenges. Addresses complaints and resolves problems in a timely manner.
• Maintains a working knowledge of applicable mix designs and/or material specifications, available products, dispatch procedures, truck tracking and delivery areas.
• Generates, monitors, and communicates department metrics and reports. Utilizes data to improve efficiency and performance.
• Plans and implements quality assurance for all processes. Champions innovation and process improvement.
• Assists in product sales and customer relations management.
• Accurately monitors the raw material ordering through the Customer Service Center.
• Works with Sales, QC, Safety and Customers regarding requirements and related needs on upcoming projects.
• Participate in and promote an inclusive work environment.
• Other duties as assigned.

Benefits

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Nonmetallic Mineral Product Manufacturing
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees