Dispatch/Intake

Pearce Services

20d • $22 - $25

About The Position

Pearce seeks a motivated Dispatch / Intake team member to join our rapidly growing national telecommunications and renewables services company. This key role supports our Field Teams by receiving, processing, and dispatching callouts for field technicians across multiple service lines and states.

Requirements

• Customer service experience is highly preferred.
• Able to learn new systems and processes quickly.
• Able to work well in a team environment and take on odd projects when needed.
• Able to work independently with little supervision.
• Must be familiar with Microsoft Office products (Word, Excel, Outlook, etc. and comfortable using technology)
• Candidates located in the Eastern or Central territories are preferred.

Responsibilities

• Work closely with the dispatch team, field managers, and technicians to ensure all jobs receive a timely response by a qualified technician.
• Work with our proprietary online cloud-based system and update job statuses.
• Receive Customer job requests and input into the system
• Communicate with Customers

Benefits

• comprehensive health benefits including medical, dental and vision insurance, flexible spending accounts, HSA option
• paid vacation and paid holidays
• company-matching 401(k) Retirement
• Life Insurance
• Tuition reimbursement
• professional development training
• company vehicle, phone, laptop, or tablet along with all necessary tools and safety equipment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees