Dispatch & Customer Support Specialist

Rxo • Winchester, VA

123d

About The Position

As a Dispatch & Customer Support Specialist in Managed Transportation at RXO, you will deliver exceptional service to our customers and drivers before, during and after the call. Are you ready to put your skills to work for a rapidly growing company? Become a part of our dynamic team and we'll help you build a career you can be proud of.

Requirements

• 2 years of experience in the transportation industry

Nice To Haves

• High school diploma or equivalent
• Experience with Microsoft Office
• Strong driver and customer interaction experience
• Excellent phone communication skills
• An aptitude for business with the ability to multitask in a fast-paced environment

Responsibilities

• Monitor and track pickups and deliveries, and notify customers of any deviation from the run schedule
• Answer incoming driver and customer calls/emails, and take care of their needs
• Call and get updates from drivers/carriers and input accurate information into the dispatch system
• Communicate any issues with customers/drivers
• Manage driver and customer paperwork
• Perform data entry and track-and-trace duties

Benefits

• Competitive pay
• Health, dental and vision insurance
• 401(k) with company match
• Life insurance, disability
• Employee Assistance Program (EAP)
• Paid time off
• Tuition reimbursement program

What This Job Offers

• Education Level: High school or GED