Dispatch / Customer Service

AWP Safety • Phoenix, AZ

74d • $20 - $24

About The Position

AWP Safety Company, is North America's leading traffic control specialist. Our team of 9,000 + professionals helps secure 2,000 work zones every day - ensuring customer crews, drivers, and our own teams get home safely. We protect those who operate, maintain, and upgrade infrastructure in the energy, broadband, and transportation sectors and provide traffic control for major events like the Boston Marathon and the Super Bowl. Since our founding in 1981, we have served customers through the talent of extraordinary team members committed to customer focus, growth, valuing each other, safety and quality, and a sense of urgency.

Requirements

• High School Diploma or Equivalent
• 1-2 years of experience; or any combination of education, experience, and training that provides the desired knowledge, skills, and abilities
• Strong leadership skills to ensure drivers' compliance with direction and assignments
• Basic understanding of the geographical area and mapping programs to facilitate efficient routing
• Proficient with or able to quickly learn dispatch and record-keeping systems
• Ability to work independently with little instruction and adapt to change at a fast pace and under pressure
• High integrity and a strong work concept
• Ability to perform multiple tasks effectively with a focus on timeliness and responsiveness
• High degree of energy, self-motivation, and flexibility
• Proven ability to work collaboratively with others
• Excellent communication and time management skills
• Strong work ethic with a professional, positive attitude

Responsibilities

• Provide the highest level of customer service and satisfaction
• Communicate and interact with customers as well as internal team members to ensure proper order status, delivery arrangements, and service
• Receive any incoming customer service calls
• Schedule and coordinate all service calls and scheduling tickets for jobs
• Add new customer jobs and tickets to the computer system (TCR)
• Conduct job service checks for jobs that have been out for 30 days or more
• Complete a 'final edit' of each job ensuring the ticket has all the required information for billing
• Interact and communicate in a professional and effective manner with all levels of employees, management, vendors, customers, and external partners
• Perform other functions as necessary or as assigned

Benefits

• 401(k)
• Paid Time Off & Paid Holidays
• Health Savings and Flex Spending Accounts Available
• Company paid 50k in basic life insurance
• Company paid LTD
• 3 medical plan options and 2 dental plan options
• Legal and Identity Shield, Accident, and Critical Illness

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees