Dispatch Customer Service Representative
About The Position
Welcome to Heart Heating, Cooling, Plumbing, and Electric, Colorado’s premier home and commercial services company. We pride ourselves on having the best service, best workplace and best team in the state. And we’re looking for top talent to join our team as a Call Center Dispatcher. Let Heart be part of your life’s journey. Being the heartbeat of Colorado’s HVAC means our heart reflects something bigger than ourselves, something that connects us all. Position Summary: The Call Center Dispatcher is responsible for communicating with the customer to determine service needs. The dispatcher will schedule and notify technicians of assignments and enter necessary data into the computer database. Responsible for status updates and communications with all parties involved for service work.
Requirements
- Background check and Drug Test required for hire. Heart is a drug free employer, which includes marijuana.
- Service Titan Knowledge- Required
- This job REQUIRES physical presence in our service area. Remote work is NOT available for this position
- Job seekers only; no agencies or 3rd parties
Nice To Haves
- 4 years of supervision - Preferred
- 2 years of customer service – Preferred
Responsibilities
- Manage the dispatch board to keep field personnel on the move and generate revenue.
- Dispatch service calls to ensure maximum scheduling efficiency and customer satisfaction.
- Effectively manage technicians to ensure they arrive at their designated appointments.
- Making sure that the phone is answered appropriately
- Monitor incoming e-mail and other electronic lead sources for new leads and contact as quickly as possible.
- Ensure the appropriate technician is sent to each appointment matching skill sets with client needs.
- Schedule technicians time for replenishing truck stock using defined system. Do not have technicians or installers make unnecessary trips for stocking but instead plan it around their dispatch schedule.
- Other duties as assigned.
Benefits
- 401(k) matching up to 4%
- Dental insurance for you and your family- company paid
- Health insurance for you and your family - company paid
- Vision insurance for you and your family - company paid
- Additional benefit options
- Participation in our industry leading “no accrual” PTO program, offering the ability to take time off without having to worry about whether or not you have enough accrued time to use.
- Laptop
- Cell phone
- Monthly Breakfast
- Team Events
- Ongoing training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
