Dispatch Coordinator

ABC Legal Services

11h•Remote

About The Position

ABC Legal Service is the national leader in service of process, with a team of 1000 and growing, and offices in multiple cities, headquartered in Seattle. With over 30 years of success, the company focuses on advancing technology, acquiring less efficient competitors, and tapping into new market segments through integrated marketing and sales. As a Dispatch Coordinator, you will play a critical role in ensuring legal documents are delivered quickly and accurately. This involves ensuring every job is claimed, dispatched, and completed in a timely manner, while coordinating and communicating frequently with servers and internal partners to keep operations running smoothly. The ideal candidate thrives in a fast-paced, metrics-driven environment, loves a good challenge, and energizes others with enthusiasm to succeed in team goals. This position is remote but requires residence in Louisiana.

Requirements

1–2 years of experience in dispatching, customer service, operations coordination, or a similar fast-paced, communication-heavy role
Strong organizational skills with the ability to manage high-volume tasks and shifting priorities
Excellent verbal and written communication skills
Ability to analyze information, identify roadblocks, and escalate issues appropriately
Comfortable navigating digital tools, internal platforms, and map-based systems
Proven ability to work independently while contributing to team goals
Reliable, consistent, and able to follow established processes with high accuracy

Responsibilities

Monitor skye (internal application) task board to identify aging unclaimed jobs.
Identify a server to claim the job by reaching out to the primary server and servers nearby using skye, the map and leveraging tools such as text, phone and email to communicate.
Identify jobs that are unable to be claimed due to missing customer information (I.e. county or zip code, missing server names on Orders and other scenarios that prevent a job from being claimed or dispatched.
Resolve and escalate to teams if needed.
Monitor and report trends in stuck jobs if you see an increase in the same scenarios.
Review unclaimed zip codes in assigned states and work with servers in the county to get those areas claimed or understand why and work with the regional recruiter to escalate the findings.
Notify recruiter of locations needing additional coverage due to an increase in volume, unclaimed zip codes, use of offline vendors, continued dispatch to sheriff or poor performance of local servers.