Dispatch Coordinator I

ACERTUS

3d • $20 - $22

About The Position

At ACERTUS, culture is everything. We want people to work here. We have weekly
huddles to hear from our team on how we can improve. And guess what? We act on
your ideas!

The Dispatch Coordinator I is responsible for efficiently coordinating and
managing the dispatching of vehicles or goods within the transportation network.
This position requires a detail-oriented individual with strong organizational
skills, a high level of accuracy, and excellent communication skills.

Requirements

• High school diploma or equivalent; associate's degree in business or a related field is a plus.
• Proven experience in dispatch and logistics, preferably within the transportation or logistics industry.
• Strong attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Proficiency in using order entry software and Microsoft Office Suite.
• Ability to multitask and prioritize in a fast-paced environment.
• Knowledge of transportation industry practices and regulations is advantageous.

Nice To Haves

• Prior customer service experience preferred

Responsibilities

• Receive and handle inbound calls from both drivers and customers.
• Initiate outbound calls to drivers to obtain and provide status updates on shipments.
• Efficiently dispatch loads to drivers, ensuring timely arrivals at their designated destinations.
• Enter and process transportation orders into the system when required.
• Ensure drivers have accepted their loads in a timely manner.
• Deliver price quotes to customers through phone conversations or email correspondence as required.
• Resolve pickup or delivery issues promptly, addressing concerns raised by customers or drivers.
• Foster relationships with carriers to enhance speed-to-market capabilities and overall efficiency.
• Monitor dispatched orders and closely track pickup and delivery timelines.
• Engage in daily communication with customers, providing details regarding pickup and delivery logistics via email, phone and chat.
• Ensure that drivers are equipped with all necessary paperwork for the successful loading of vehicles.
• Collaborate with various departments, including accounting, to guarantee accurate pricing and timely payment processes at the end of each month.
• Must be willing and able to perform all other duties as assigned by management.

Benefits

• Medical, Dental and Vision Insurance benefits start on the 1st of the month following your start date.
• Company Paid Time Off
• 8 Company Paid Holidays
• 401(k) with auto enrollment at 3% on the 1st of the month following your start date.
• Casual Dress Code

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees