Dispatch Clerk

Cream O Land Dairies-posted about 1 year ago

$39,520 - $45,760/Yr

Full-time

Florence Township, NJ

Merchant Wholesalers, Nondurable Goods

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The Dispatch Clerk plays a crucial role in assisting the Operations department by managing day-to-day tasks related to dispatching. This includes handling emergency and non-emergency calls, monitoring driver activities, maintaining records, and addressing customer concerns. The position requires effective communication and organizational skills to ensure smooth operations during nighttime hours.

Answers incoming calls and communications.
Coordinates response and delivery of received information to field staff.
Assists dispatch department and deploys staff, vehicles, and/or units based on communications received.
Uses multi-line telephone system, mobile phones, and other communications methods and networks effectively.
Maintains calm communication with and provides instruction to incoming callers.
Performs other duties as assigned.

High school diploma or equivalent required.
At least one year of related experience required.
Excellent verbal communication skills.
Ability to execute directions accurately and with speed.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Ability to prioritize tasks, delegating when appropriate.
Ability to operate or to quickly learn a variety of communications systems.
Knowledge of MS Office products including Excel.

Bilingual preferred.

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