Dispatch Clerk

Transdev • Brisbane, CA

4d • $22 - $23

About The Position

Transdev in San Francisco, CA is hiring a Dispatch Clerk to oversee road service through communication with Operators and provides customer support to the clients. We are seeking friendly, customer service-oriented people who are dedicated to safety.

Transdev is proud to offer: $22.25

Position Subject to Collective Bargaining Agreement:
• $22.25 - $23.00 (Union Collective Bargaining Agreement Payscale)
o Starting pay $22.25 with progression to $23.00 over 1 year.
Benefits include:
• Vacation: up to 14 days per year
• Paid Sick Leave: 48 hrs annually full time employees
medical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Requirements

• High School Diploma, GED or equivalent.
• Computer literate
• Excellent customer service skills.
• Ability to operate standard telephone system.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Comprehensive understanding of policies and procedures
• Meet or exceed established performance requirements.
• Document trip authorizations and details including transportation type, pickup times, appointment times and addresses.
• Follows rules and regulations of the Company; follows instructions of management and supervisors
• Adheres to all regulations related to the Americans with Disabilities Act (ADA)
• Maintains confidentiality of passengers’ information
• Maintains a clean and well-organized work area
• Other duties as required.

Benefits

• Vacation: up to 14 days per year
• Paid Sick Leave: 48 hrs annually full time employees
• medical, dental & vision after 90 calendar days of employment for full-time employees
• life insurance
• 401k retirement benefits
• company holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees