Dispatch Clerk - 2nd Shift

Venture Logistics•Ontario, CA

52d

About The Position

LOGISTICS FOR THE INDUSTRIOUS At Venture, we help our clients deliver their products, their promises, and their potential every day. If you believe in delivering great customer service, value partnership, and are always looking for a challenge, we'd like to meet you. HOURS: 2:00PM to 11:00PM - TUESDAY THROUGH THURSDAY OR SUNDAY THROUGH THURSDAY POSITION SUMMARY The Operations Clerk is responsible for providing customer service by building and maintaining relationships with customers and responding to their needs and expectations.

Requirements

High School Diploma
3 years of experience in Transportation, Operation or Logistics industries
Ability to work and communicate effectively with others promoting to promote a team environment that supports your coworkers.
Listen to problems first in order to gain a clear understanding and provide solutions to Customers.
Thrive in a fast paced, high volume work environment.
Possess the ability to accept constructive criticism from both external and internal sources. Learn from mistakes to improve your professional skills.
Possess basic computer skills.
Ability to communicate with many levels of personnel (internal and external) and strive for process improvement
Ability to resolve conflict and problems diplomatically and handle criticism positively without emotion

Nice To Haves

Associates or bachelor's degree in Operations, Logistics, or Transportation related fields
Proficiency in Microsoft Office products
Knowledgeable of TMW Office Suite product

Responsibilities

Foster and build relationships and opportunities for stability and long-term growth with customers by gaining an understanding of their expectations and specific preferences.
Book freight aggressively, with a sense of urgency, and in a manner that keeps every driver moving daily and eliminates layovers for more efficient and profitable operations.
Plan ahead by working with the planning group continuously throughout the day, booking as much freight as possible in advance.
Proactively identify potential service failures and work with planning and dispatch to remedy issues.
Communicate with customers regarding status updates as required by customers and provide solutions to problems that arise.
Enter data into the TMW system accurately and completely.
Understand and actively work with customer-issued scorecards to improve customer service and meet customer expectations
Ensure timely communication via phones, email, and satellite communication
Elevate any Driver associate needs, questions, or inquiries to the Operations Manager in a timely manner
Communicate proactively to the customer in cases of non-compliance to window times and delivery
Maintain regular and reliable attendance
Additional duties as assigned by Leadership and Customer.
Monitor customer trailer pools and work with operations to adjust as needed.
Ensure that there are enough trailers in the pool to accommodate present and near future bookings.
Understand and monitor customer lane and volume commitments to book accordingly
Obtain and set pickup and delivery appointments when applicable.
Communicate any Customer changes or needs to the entire Operations and Sales teams; serve as the conduit internally for our Customers.
Comply with company policies and procedures and all applicable laws and regulations.