Dispatch Clerk

About the position

Pioneers Medical Center will lead the effort to improve the health and wellbeing of our community. The working environment is a hospital setting with exposure to patients, residents, and families; sharps, infectious diseases, biological and chemical hazards; machinery and equipment; and potentially extreme temperatures and noise levels. Employees are required to follow all safety practices and protocols at all times.

Responsibilities

• Answer all telephone calls professionally and politely.
• Arrange schedules and dispatch transportation drivers to appropriate locations.
• Receive telephone and written work orders, relay messages, requests and information to appropriate departments.
• Ensure transportation trips are scheduled at least 24 hours in advance except in exceptional circumstances.
• Maintain clear, concise communication with transportation drivers and passengers to ensure timely services are offered.
• Maintain records and documentation appropriately.
• Provide support for Meals on Wheels program which may include delivery of meals, coordination of services and/or administrative duties.
• Seek direction as needed from supervisory personnel.
• Provide administrative support as needed.
• Maintain passenger/participant information in confidence.
• Other duties as assigned.

Requirements

• High school diploma or equivalent required.
• Must be at least 18 years of age.
• Previous experience in healthcare, dispatch or scheduler-type role preferred.