DISPATCH-CLERK SUPERVISOR, CALTRANS

State of California•Santa Ana, CA

27d•Onsite

About The Position

Under the general direction of the Supervising Transportation Engineer, Office Chief of Operations, the Dispatcher-Clerk Supervisor will supervise all District 12 Transportation Management Center (TMC) dispatching functions. The incumbent will supervise the dispatchers, ensuring procedures, laws, and regulations are met. The supervisor will train, approve/manage overtime, schedule works shifts, and hire new dispatchers. The supervisor will also perform the dispatcher's duties as necessary and perform a variety of clerical work consisting of typing, computer data entry, filing, and record keeping. Due to the confidentiality of information handled, all TMC staff are fingerprinted for a background check by the Department of Justice.

Requirements

Eligibility for hire may be determined by your score on the DISPATCH-CLERK SUPERVISOR, CALTRANS exam.
For those who do not have current eligibility (e.g., transfer, permissive reinstatement, or voluntary demotions) and/or who will be new to state civil services employment, you must be on the state examination list to be eligible for these positions.
The position requires a Drug Screening be passed prior to being hired.
The position requires the ability to type at a minimum 40 words per minute.
Possession of a valid driver's license is required when operating a State owned or leased vehicle.
Candidates selected for this position must successfully pass a Department of Justice background check and the incumbent is also required to sign CHP Memorandum of Agreement Form 101A annually.
Possession of Minimum Qualifications will be verified prior to interview and/or appointment.
If you are basing your eligibility on education, you must include your unofficial transcript(s)/diploma for verification.
Applicants with foreign transcripts/degrees must provide a transcript/degree U.S. equivalency report evaluation that indicates the number of units and degree to which the foreign coursework is equivalent.

Nice To Haves

Knowledge of Microsoft Excel, Word, and Windows is expected.
Knowledge of proper radio regulations in accordance with the Federal Communication Commission is required.
The ability to understand directions in reference to maps (identifying locations, knowing north/south/east/west, and understanding basic traffic behavior) is essential.
Knowledge of office methods and applications, and principles of effective supervision are required.
Ability to communicate proficiently, both orally and in writing, follow written and oral instruction, read maps quickly and accurately and speak in a clear and concise manner.
An employee is recommended to be able to type at a speed of 40 words per minute.
Deal tactfully with Caltrans personnel and the general public.
Operate radios, seven-line telephone, computer, fax machine, CMS (Changeable Message Signs), HAR (Highway Advisory Radio), and CCTV (Closed Circuit Television).
Think and act quickly in emergencies; analyze situations accurately and take effective action.
Must have the ability to supervise a group of dispatchers effectively and contribute to the Department's Mission, Vision, Goals, and policies.
Must be able to analyze and prioritize all information affecting dispatch operations and take appropriate actions.
The employee must be able to understand verbal and written instructions.
Must be able to make judgments on what actions to take in the area of the CMS and HAR activation and what information to disseminate based on data received through the Traffic Monitoring Stations (TMS) and information provided by the CHP and Caltrans personnel.

Responsibilities

Supervise all District 12 Transportation Management Center (TMC) dispatching functions.
Supervise the dispatchers, ensuring procedures, laws, and regulations are met.
Train dispatchers.
Approve/manage overtime.
Schedule work shifts.
Hire new dispatchers.
Perform dispatcher's duties as necessary.
Perform a variety of clerical work consisting of typing, computer data entry, filing, and record keeping.