DISPATCH CLERK (FT/OKC)

About the position

The Dispatch Clerk position at Mathis Home involves providing timely and accurate information to customer requests and concerns, invoicing delivery tickets, and communicating with drivers and customers to ensure satisfaction. The role requires assisting with driver reporting, handling inbound calls, and face-to-face interactions with customers regarding deliveries. The Dispatch Clerk must be able to organize and manage multiple priorities while maintaining a neat and clean office appearance.

Responsibilities

• Provide timely and accurate information to customer requests and concerns
• Invoice delivery tickets
• Communicate with driver and customer to ensure customer satisfaction
• Assist with driver reporting
• Handle inbound calls and face-to-face interactions with customers regarding deliveries
• Organize and manage multiple priorities
• Maintain the office appearance by keeping everything neat and clean

Requirements

• Ability to repetitively use arms, hands, and fingers
• Ability to communicate effectively with team members
• Positive attitude when working with customers
• Customer service experience preferred
• Knowledge of employment and merchandise handling procedures

Benefits

• Health, Dental & Vision insurance
• 401k Matching
• Life Insurance
• HSA and FSA
• Accident, Critical Illness, and Hospital Indemnity coverage
• Short and Long Term Disability
• Employee Assistance Program
• Paid Vacation
• Employee Discounts 10%
• Gym onsite