Dispatch Associate

Windowrama Enterprises Inc.•Town of Hunter, NY

20d•$18 - $20•Onsite

About The Position

The Dispatch Associate ensures that the company maintains a reputable relationship with our WindowRama customers. In this role, you will be responsible to maintain an open line of communication with the customers and the truck drivers and other departments as necessary to coordinate the delivery process of materials. They are also responsible for scheduling drivers to pick up and deliver to customers or vendors and maintaining the relationship with our shipping partner. Strong office skills, including written and verbal communication, is required.

Requirements

High School Diploma or equivalent
Proficiency with computers (Microsoft Office, Google, IBM AS400).
Prior customer service or dispatch experience is preferable
Advanced use of Microsoft Office
Multitasker who enjoys working in fast-paced environment
Detail oriented and highly organized with exceptional follow-through abilities
Top performer who can instill pride of workmanship in self while also motivating team to excel
Passionate about WindowRama and loves the brand
Highly motivated, flexible, and positive, professional demeanor

Responsibilities

Communicating with customers about freight details, delivery or pickup times, and special handling requests, accommodating route changes as needed.
Answer questions of our customers in regard to time of delivery and what items are being delivered
Preparing dispatch documents, as well as generating freight bills and invoices.
Maintaining records of dispatched calls, driver routes, route changes, as well as delivery and pickup times.
Reviewing drivers’ logs, including dispatched calls and arrival times.
Liaison between WindowRama customers and our shipping partner
Logging customer shipping schedules and complaints.
Run reports to check for quality assurance daily