Dispatch Associate

GLOBAL MEDICAL RESPONSE • Pleasant Hill, CA

33d • $29 - $40

About The Position

We're hiring a Dispatch Associate that will be under the supervision of the Communications Supervisor. The Dispatcher is responsible for receiving and dispatching emergency and non-emergency calls to all field units staffed by Emergency Medical Technicians and Paramedic resources utilizing a Computer Aided Dispatch (CAD) system.

Requirements

• High school diploma or GED.
• Minimum of 18 years of age.
• Must have at least six months of prior work experience with phone and customer service duties.
• CAD and data entry experience with typing speed of at least 35 wpm required - certificate must be provided at time of interview (must be within the past 6 months.)
• Effective oral, written, and interpersonal communication skills.

Nice To Haves

• Two years of progressive experience within a high-profile EMS or Fire Dispatch system preferred.
• Current CPR and First Aid certification or prior Paramedic or Emergency Medical Technician certification and experience preferred.
• Experience with Intergraph Public Safety CAD system preferred.
• Experience using TRITECH preferred.

Responsibilities

• Utilizes sophisticated system status management computer system which monitors, updates, and controls the location and movement of units.
• Receives incoming emergency and non-emergency calls and promptly ascertains proper levels of response, allocates resources to match dynamic system demands and input applicable information into the CAD system.
• Dispatches and maintains radio communications with BLS and ALS units.
• Monitors and documents response times of units.
• Utilizes and maintains professional communications skills with all employees and customers including patients, facilities, and public service agencies.
• Completes and submits daily status reports regarding unusual incidents to Communications Supervisor.
• Monitors system performance and communicates system demands to field employees.
• Adhere to all company policies and procedures.
• Assists in the collection of data for patient billing purposes.
• Periodically ride a shift on an ALS ambulance, QRV, fire engine, paramedic engine, or ladder truck.

Benefits

• Check out our careers site benefits page to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees