Dispatch Associate II

UPS

85d • $23 - $38

About The Position

Dispatcher Dispatchers assure timely pick-ups and deliveries to internal and external customers. They dispatch and coordinate orders with Couriers, MNX’s Service Partners, and vendors to ensure the retrieval and delivery of shipments.

Requirements

• High school or GED required.
• Proficient in computer skills in Microsoft applications and an aptitude to learn internal systems.
• Solid analytical and problem-solving abilities.
• Transportation experience in dispatch and/or operations supervision is a plus.
• Detail-oriented with an ability to positively influence others across multiple groups.
• An ability to work independently, relying on experience and judgement to plan and accomplish tasks.
• Excellent oral and written communication skills.
• Knowledge of electronic transportation platforms and software is a plus.

Responsibilities

• Proactively communicate with customer service and operations to resolve issues that may arise with a driver’s work assignment.
• Understand customer requirements on each order, and ensure dispatch aligns with customer requirements.
• Make same-day load acceptance decisions based on current driver capacity in a market.
• Assign drivers to jobs as required and according to priority guidelines.
• Communicate with outside carrier companies and company drivers on daily direction and schedules.
• Maintain and develop positive business relationships with a customer's key personnel involved in or directly relevant to a logistics activity.
• Develop an understanding of customers' needs and take actions to ensure that such needs are met.
• Communicate and explain proposed logistical solutions to customers, management, or other interested parties.
• Provide team activities by establishing task priorities, scheduling and tracking work assignments, providing guidance, and ensuring the availability of resources.
• Assess ready time, pick-up location, routing, commitment time, delivery location, and any specific pick-up/delivery.
• Collect all equipment from couriers and ensure no packages are left in company vans.
• Ensure the dispatch office and working area are clean and organized.
• Constant communication with the dispatch team on any delays or issues with assigned jobs.
• Place energy and efforts in rendering customer satisfaction.
• Assist co-workers; turn over any incomplete work requiring follow-up to other supervisors before the shift ends.
• Report operation status and flagged issues periodically to management.
• Other duties as assigned.

Benefits

• Medical/prescription drug coverage
• Dental coverage
• Vision coverage
• Flexible Spending Account
• Health Savings Account
• Dependent Care Flexible Spending Account
• Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
• Disability Income Protection Plan
• Employee Assistance Program
• 401(k) retirement program
• Vacation
• Paid Holidays and Personal time
• Paid Sick and Family and Medical Leave time as required by law
• Discounted Employee Stock Purchase Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees