Dispatch Assoc (NE)

Global Medical Response • Washington, DC

78d • $24

About The Position

The Dispatcher functions primarily as a AMR Liaison Officer and call-taker telecommunicator that is responsible for receiving, recording and effectively managing requests for ambulance assistance/transport. This is a key position within the AMR communications circle between dispatched ambulance crews and supervisors within the DC FEMS contract.

Requirements

• High school diploma or equivalent.
• Must have minimal medical training or telecommunications experience.
• Preferred EMS Certification or have at least one year's experience as an EMS or public safety dispatcher.
• Skilled in reading and writing English.
• Ability to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Ability to efficiently utilize all equipment assigned to him/her.
• Ability to manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
• Ability to understand basic computer applications.

Responsibilities

• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
• Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.
• Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.
• Responsible for accurate and complete data entry for the shift, including State Run Report data entry as assigned.
• Responsible for generating applicable reports and checking for accuracy.
• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
• Relays instructions from supervisors, messages and emergency information.
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Follows established parameters/formats in receiving requests for service and posting of resources.
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

Benefits

• Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: High school or GED