Homesafe Alliance-posted about 1 year ago
Full-time • Entry Level
Remote • Juneau, AK
Truck Transportation

The Dispatch Assistant at HomeSafe Alliance plays a crucial role in scheduling drivers' routes and ensuring timely and accurate deliveries for military household goods moves. This position supports the logistics of relocating military and government households, contributing to a seamless moving experience for clients. The role requires effective communication, data entry, and coordination with team members to meet operational needs and maintain high service standards.

  • Assist in scheduling loads for delivery and assigning them to drivers or common carriers based on inventory levels and operational needs.
  • Reconcile drivers' work to ensure completion as scheduled, making necessary adjustments to system work orders and customer inventory.
  • Assist with ticket/data entry and recording of statistics and driver performance.
  • Answer and process incoming customer calls and manage customer service overflow.
  • Perform other duties as assigned to support specific department/business needs.
  • High School Diploma or GED.
  • 1-2 years' experience working as an assistant dispatcher or dispatcher preferred.
  • Experience in military household goods or military moves is highly preferred.
  • Excellent communication skills.
  • Proficient in MS Office.
  • Experience with dispatch software, logistics platforms, and Transportation Management Systems (TMS) preferred.
  • Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Medical, Dental and Vision Insurance.
  • Paid time off (PTO) - Three weeks of PTO for newly hired employees.
  • 401(k) plan.
  • Health and Wellness Programs.
  • Disability, Life and AD&D insurance.
  • Employee Support program.
  • Family Support: Bright Horizons, child and elder care services.
  • Teladoc Medical Experts, second opinion program.
  • Travel Accident & Medical coverage.
  • TRICARE Supplement Plan.
  • Voluntary Benefit Plans.
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