Dispatch and Damage Prevention Tech - Marshall Operations Center
About The Position
Xcel Energy is seeking one or more Dispatch and Damage Prevention Tech(s) for their Marshall Operations Center in Minneapolis, MN. This role is crucial for analyzing, clearing, and dispatching locate requests, as well as managing field events related to excavations near underground Xcel Energy facilities. The successful candidate will also be responsible for responding to customer inquiries concerning damage prevention. Xcel Energy is a leading energy company providing electricity and natural gas to millions of customers across eight Western and Midwestern states. The company is committed to being a trusted energy provider, leading with equity and inclusion, innovating energy solutions, enhancing customer care, and reaffirming its commitment to environmental sustainability, with a goal of carbon-free electricity by 2050. They aim to create a workplace that values every individual and offers opportunities for growth.
Requirements
- High school diploma or equivalent.
- A minimum of three years of industry-related experience.
- Excellent verbal and written communication skills.
- Ability to successfully work with customers on a wide range of concerns.
- Must have basic computer literacy and proficiency with Microsoft Office products.
- This position is subject to D.O.T. random drug and alcohol testing program.
Nice To Haves
- Experience in reading Gas and Electric maps or prints.
- Understanding of Gas and Electric distribution practices.
- Experience in damage prevention practices.
- Experience locating Gas and Electric cable.
Responsibilities
- Analyze One-Call locate requests to determine if Xcel Energy underground facilities are in conflict with excavation area by utilizing GIS data and other Xcel Energy facility maps.
- Receive, distribute, record and report field events related to excavation which include Operator Qualification, abnormal operating conditions and site ready information.
- Respond to customer inquiries regarding the re-marking of area, customer-owned facilities, early start date, lowering of cables, switch-outs, damaged facilities, etc.
- Other duties as assigned by management.
Benefits
- Medical/Pharmacy Plan
- Dental
- Vision
- Life Insurance
- Dependent Care Reimbursement Account
- Health Care Reimbursement Account
- Health Savings Account (HSA) (if enrolled in eligible health plan)
- Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
- Short-term disability (STD)
- Long-term disability (LTD)
- Employee Assistance Program (EAP)
- Fitness Center Reimbursement (if enrolled in eligible health plan)
- Tuition reimbursement
- Transit programs
- Employee recognition program
- Pension
- 401(k) plan
- Vacation
- Holidays
- Additional days off
- Sick Time
- Volunteer Paid Time Off (VPTO)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
