Dispatch Administrator Wed Thu Fri 4:30pm-6am

Merchants Distributors • Hickory, NC

104d

About The Position

This is an entry-level position focused on providing administrative support for dispatchers to ensure timely deliveries. The role requires flexibility in scheduling, including weekends, with specific working hours from Wednesday to Friday, 4:30 PM to 6 AM.

Requirements

• Intermediate to advanced Excel and Word skills.
• Ability to work a flexible schedule when necessary.
• Ability to handle multiple tasks as required by the job.
• Ability to prioritize tasks and work under minimal supervision.
• Background in customer service preferred.

Responsibilities

• Enters driver names and pertinent information into both CAMS and Mainframe.
• Supports workflow through contact of drivers with changes to scheduled trips.
• Creates trip changes to scheduled runs; printing and assembling trips after loads are released from the warehouse.
• Calls drivers about dispatch leaves and customer delivery ETA.
• Matches backhauls with trips and ensures stops are accurately communicated with the driver.
• Initiates backhaul changes as needed for the least out-of-route miles and best return revenue monies.
• Attaches mail to designated loads.
• Trains new employees as needed on both CAM and Mainframe.
• Provides support to dispatchers in CAM and Mainframe.
• Answers phone calls from customers, researches a solution or forwards to the appropriate person for assistance.

What This Job Offers

• Career Level: Entry Level
• Industry: Merchant Wholesalers, Nondurable Goods