Dispatch & Account Support Representative

Forward Air•Dallas, TX

33d•Onsite

About The Position

The Dispatch & Account Support Representative is responsible for the planning, scheduling, and dispatching of our customers' freight while also providing timely, accurate transportation quotes and customer support. This role serves as a primary point of contact for both Independent Contractors and customers, ensuring freight moves efficiently, cost-effectively, and with exceptional service. The specialist must proactively monitor freight, resolve issues, and provide creative, reliable solutions that align with operational capabilities.

Requirements

Self-motivated problem-solver with fervent desire to meet customer needs
Strong verbal and written communication skills
Desire for a long-term career with an industry leading company
Ability to present and maintain a positive corporate image in a fast-paced environment
Proactively establish and maintain effective working team relationships with all support departments
Must be proficient with Microsoft Office products including Word, Excel, PowerPoint, Outlook, etc.
Must be willing to work a flexible schedule
The ideal candidate will possess a "can do" attitude with a "will do" work ethic
Must have the ability to work in a fast-paced environment

Nice To Haves

Experience with Sylectus and Worldtrak operating systems is a plus
Transportation industry knowledge and experience is a plus
Prior dispatch/load planning experience is a plus

Responsibilities

Coordinate, schedule, dispatch, and plan customer freight shipments
Monitor shipments throughout transit to ensure on-time delivery and resolve issues proactively
Build and maintain strong relationships with Independent Contractors within the assigned fleet
Partner with customer service and sales teams to ensure customer requirements are met
Manage customer and driver expectations in alignment with operational capabilities
Provide accurate and timely transportation quotes based on customer requirements
Recommend appropriate transportation modes, vehicle types, and routing options
Utilize TMS systems and market insights to develop competitive pricing and solutions
Analyze freight specifications to determine optimal routing and mode selection
Maintain a high level of responsiveness in a fast-paced, deadline-driven environment
Monitor market conditions, capacity trends, and rate fluctuations to support accurate quoting
Other duties as assigned