At O’Charley’s, we look for specific traits in our Dish Operators. Friendly, outgoing, possesses good communication skills, organized and able to think and act quickly and effectively. Retains self-composure. Possesses a sense of urgency and timing, sets high standards, quality conscious and has an eye for detail. Takes pride in personal appearance and has a sense of dedication to the team. Displays integrity and honesty in all aspects of work. EVERYONE’S RESPONSIBILITY Everyone’s (first and) LAST responsibility is to ensure our guests have a great experience. That being said, there are going to be times when we will make a mistake. Mistakes are okay, as long as we take EVERY action possible to correct them and learn from them. Which do you think worse? Telling a manger what happened so it can be corrected, or letting an angry guest leave without attempting to make them happy? It is imperative that all guests leave knowing we cared about their individual situation, that we put ourselves in THEIR shoes, recognized their needs, and did everything possible to strive for a win-win situation.
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Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees