Disease Intervention Technician – HIV Case Management

Benton Franklin Health District•Kennewick, WA

2d•Onsite

About The Position

Disease Intervention Technician – HIV Case Management The Position GENERAL SUMMARY : The Disease Intervention Technician is a public health employee who supports the HIV Case Management team to provide client support, basic needs coordination, group facilitation, outreach activities and associated administrative support. The staff person works as a member of a multidisciplinary team to assist with improving health outcomes for people living with HIV by promoting engagement and retention in care, supporting medication adherence, addressing social determinants of health such as housing, transportation, and food access, and reducing barriers to comprehensive, client-centered services. The position requires excellent communication skills, both verbal and written, and the ability to interact with diverse populations comfortably and effectively. Bilingual Spanish/English is preferred. Essential duties may include but are not limited to: Engages with cases and contacts to establish positive rapport by using a variety of interviewing techniques. Makes referrals and linkages to care in areas including medical care, behavioral health care, housing, substance use treatment, and transportation, as appropriate to reduce barriers to accessing health services. Addresses questions and concerns while employing de-escalation skills and the use of motivational interview techniques as needed. Engages with community partner organizations and businesses to provide prevention and intervention guidance and obtain information necessary for case surveillance, investigation, and response. Provides information and input on policy and procedures related to testing and treatment service protocols, both internally and externally, to members of the public. Assists team with data entry and filing, as well as keeping written policies up to date Assists with offsite outreach activities and outreach preparation and coordination Inventories and orders supplies, as applicable to area of assignment. Maintains appropriate storage of supplies as applicable to area of assignment. Schedules client appointments and makes referrals to outside agencies as appropriate Assists in the resolution of client concerns. Participates in meetings, training, and conference calls as required. Participates in staff and team meetings and committees. Prepares reports and maintains program records as applicable to area of assignment. Enters data completely and accurately in appropriate applications or from faxed or written documents into appropriate databases per protocol. Stays current on HIPAA and ensures confidentiality of personal health information, maintaining compliance as required by statue. Utilizes various HIPAA compliant resources to locate and/or engage with cases and contacts who may be difficult to reach or reluctant to engage in conversation. Keeps current with changes and updates from the State Department of Health, the CDC, and local health officials regarding disease investigation best practices. Completes timely and accurate random moments to comply with contractual requirements of Medicaid Administrative Match. Accurately completes and submits electronic timecard on a weekly basis as required. Demonstrates cultural competency and embeds health equity into all aspects of assigned work and interactions. Works both independently and within a collaborative team-oriented environment; contributes openly, disagrees respectfully, understands the ideas of others, listens well, and works for consensus. Models an organizational culture that promotes the practice of respect for people, openness, trust, safety, transparency, collaborative problem solving, managing with data, in the pursuit of continuous improvement and assurance. Responds to public health emergencies as required by the District. Establishes and maintains cooperative, effective working relationships with coworkers, other District employees, and the public using principles of good customer service. Reports for scheduled work with regular, reliable, and punctual attendance. Performs other duties as assigned. KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge of disease surveillance and response, outreach strategies and case management principles; ability to apply basic math skills to work performed; correct English usage including grammar, spelling, and punctuation; communication business practices include electronic, telephone and direct public contact; computer operations and a variety of software including spreadsheets, databases and other applications related to the area of assignment; interpret and apply relevant federal, state, and local laws and regulations, and agency policies and procedures; maintain sensitive and confidential medical data; use tact, discretion, respect, and courtesy to gain the cooperation of others and establish and maintain effective working relationships with rapport with co-workers, volunteers, other programs, representatives of other agencies and businesses, and diverse members of the public; assure that absolute confidentiality is maintained as required and sensitive information is handled appropriately; fulfill the commitment of the District to provide outstanding customer service; organize, prioritize, and coordinate work assignments. Work effectively in a multi-task environment. Take appropriate initiative. Apply good judgment, creativity, and logical thinking to obtain potential solutions to unique problems and to make reasoned decisions within the scope of knowledge and authority or refer to the appropriate person; attentive to detail, consistently follow written and oral instructions and guidelines, maintain a high degree of accuracy and complete records, check data, and prepare and review material in reports and correspondence; proficiently and accurately operate office and other equipment standard to the area of assignment; utilize computers, databases and related software and automated equipment to produce worksheets and reports, typing with speed and accuracy to accomplish assignments in a timely manner; communicate orally and in writing to a variety of audiences in a clear, comprehensive, effective, and professional manner; gather and analyze data and develop clear, concise, and comprehensive reports, correspondence, and other written materials; exercise discretion and sound independent judgment in decision making; coordinate, organize, and prioritize work, follow directions, instructions, and protocol in the course of duties assigned; work both independently and cooperatively within a collaborative team-oriented environment; maintain current knowledge for assigned areas and adapt to new technologies, keeping technical skills up to date.

Requirements

High school graduate or GED.
Two years of experience in a medical clinic or public health setting, OR a combination of education, experience, skills, knowledge, and abilities that demonstrate competency will be considered and may be qualifying.
Performance of job duties requires driving on a regular basis, a valid Washington State driver's license, the use of the incumbent's personal motor vehicle when a District fleet vehicle is not available for use, and proof of appropriate auto insurance.
This position requires full-time on-site work; remote work is not available.
Knowledge of disease surveillance and response, outreach strategies and case management principles
Ability to apply basic math skills to work performed
Correct English usage including grammar, spelling, and punctuation
Communication business practices include electronic, telephone and direct public contact
Computer operations and a variety of software including spreadsheets, databases and other applications related to the area of assignment
Interpret and apply relevant federal, state, and local laws and regulations, and agency policies and procedures
Maintain sensitive and confidential medical data
Use tact, discretion, respect, and courtesy to gain the cooperation of others and establish and maintain effective working relationships with rapport with co-workers, volunteers, other programs, representatives of other agencies and businesses, and diverse members of the public
Assure that absolute confidentiality is maintained as required and sensitive information is handled appropriately
Fulfill the commitment of the District to provide outstanding customer service
Organize, prioritize, and coordinate work assignments.
Work effectively in a multi-task environment.
Take appropriate initiative.
Apply good judgment, creativity, and logical thinking to obtain potential solutions to unique problems and to make reasoned decisions within the scope of knowledge and authority or refer to the appropriate person
Attentive to detail, consistently follow written and oral instructions and guidelines, maintain a high degree of accuracy and complete records, check data, and prepare and review material in reports and correspondence
Proficiently and accurately operate office and other equipment standard to the area of assignment
Utilize computers, databases and related software and automated equipment to produce worksheets and reports, typing with speed and accuracy to accomplish assignments in a timely manner
Communicate orally and in writing to a variety of audiences in a clear, comprehensive, effective, and professional manner
Gather and analyze data and develop clear, concise, and comprehensive reports, correspondence, and other written materials
Exercise discretion and sound independent judgment in decision making
Coordinate, organize, and prioritize work, follow directions, instructions, and protocol in the course of duties assigned
Work both independently and cooperatively within a collaborative team-oriented environment
Maintain current knowledge for assigned areas and adapt to new technologies, keeping technical skills up to date.

Nice To Haves

Bilingual Spanish/English is preferred.

Responsibilities

Engages with cases and contacts to establish positive rapport by using a variety of interviewing techniques.
Makes referrals and linkages to care in areas including medical care, behavioral health care, housing, substance use treatment, and transportation, as appropriate to reduce barriers to accessing health services.
Addresses questions and concerns while employing de-escalation skills and the use of motivational interview techniques as needed.
Engages with community partner organizations and businesses to provide prevention and intervention guidance and obtain information necessary for case surveillance, investigation, and response.
Provides information and input on policy and procedures related to testing and treatment service protocols, both internally and externally, to members of the public.
Assists team with data entry and filing, as well as keeping written policies up to date
Assists with offsite outreach activities and outreach preparation and coordination
Inventories and orders supplies, as applicable to area of assignment.
Maintains appropriate storage of supplies as applicable to area of assignment.
Schedules client appointments and makes referrals to outside agencies as appropriate
Assists in the resolution of client concerns.
Participates in meetings, training, and conference calls as required.
Participates in staff and team meetings and committees.
Prepares reports and maintains program records as applicable to area of assignment.
Enters data completely and accurately in appropriate applications or from faxed or written documents into appropriate databases per protocol.
Stays current on HIPAA and ensures confidentiality of personal health information, maintaining compliance as required by statue.
Utilizes various HIPAA compliant resources to locate and/or engage with cases and contacts who may be difficult to reach or reluctant to engage in conversation.
Keeps current with changes and updates from the State Department of Health, the CDC, and local health officials regarding disease investigation best practices.
Completes timely and accurate random moments to comply with contractual requirements of Medicaid Administrative Match.
Accurately completes and submits electronic timecard on a weekly basis as required.
Demonstrates cultural competency and embeds health equity into all aspects of assigned work and interactions.
Works both independently and within a collaborative team-oriented environment; contributes openly, disagrees respectfully, understands the ideas of others, listens well, and works for consensus.
Models an organizational culture that promotes the practice of respect for people, openness, trust, safety, transparency, collaborative problem solving, managing with data, in the pursuit of continuous improvement and assurance.
Responds to public health emergencies as required by the District.
Establishes and maintains cooperative, effective working relationships with coworkers, other District employees, and the public using principles of good customer service.
Reports for scheduled work with regular, reliable, and punctual attendance.
Performs other duties as assigned.