Discharge Planning Care Coordinator

EvergreenHealth•Kirkland, WA

14d•$27 - $44

About The Position

EvergreenHealth is looking for a team player ready and willing to hop in and support our Nurse Case Management team. Specifically, this role will be pivotal in helping our team with insurance/payor communications, sending clinical information and providing general administrative support to our Care Management Department.

Requirements

Bachelor's degree in Social Work, Psychology, Public Health, Health Administration or other relevant field.
One (1) year of progressively responsible experience in office or general administrative work
Current Healthcare Provider BLS certification by date of hire, per department standards
Excellent customer service
Excellent written, verbal, visual, and aural skills to effectively communicate and process information regarding patients, internal and external customers.
Ability to multi-task and work well under stress
Possesses excellent organizational skills and attention to detail
Ability to function independently and to organize work and establish priorities

Nice To Haves

Prior work with Epic EMAR
Experience in a medical setting
Knowledge of community resources and referral process
Familiarity with medical terminology

Responsibilities

Coordinates and facilitates communication between EvergreenHealth and stakeholders including patients, families, community partners such as skilled nursing facilities (SNFs), Adult Family Homes (AFHs), Home and Community Services (HCS), vendors and other post-acute resources
Performs assessments of patients prior living situation, barriers to discharge, and resource needs upon discharge
Assists in facilitating needed discharge resources including helping patient complete applications, delivering durable medical equipment (DME), resource sheets, clothing etc.
Assists patients in coordinating transportation for discharge from the hospital.
Responds to requests from the interdisciplinary team in support of facilitating patient’s safe discharge from the hospital
Supports prior-authorization requests for post-acute services.
Provides regulatory notices including, but not limited to Important Messages, Observation notices and associated handouts as directed by RN Case Manager and/or Clinical Care Manager-Social Worker
Receives direct phone calls and/or voice mail messages and follow up as appropriate.
Works within multiple EMR and support tool systems and maintains confidentiality.
Practices fiscal stewardship in the role to ensure resources are appropriately utilized.
Completes special projects as assigned within scope of training and experience with direction and assistance of the Director, Manager or designee
Performs other duties as assigned.