Discharge Planner

Conifer Health Solutions•Tucson, AZ

About The Position

The individual in this position works under the direction of the RN Case Manager and/or Social Worker (SW) to complete referrals for post acute services for patients and assist with tasks that do not require a clinical license or degree. The individual’s responsibilities include the following activities: a) arrange post-discharge services b) create and follow up on electronic referrals using the Tenet Case Management system, c) review patient choice letters with patients/families for required signatures, d) provide follow up Important Message to Medicare patients prior to discharge, e) communicate with patients, families and other members of the care team, f) complete tasks assigned by Case Manager and Social Work staff, g) make copies, send faxes and complete phone calls, h) complete process reviews or audits as requested, and i) other duties as assigned

Requirements

Two (2) years of experience in clerical or healthcare field
High School diploma or equivalent required

Nice To Haves

Paramedic, EMT or Nursing Assistant certification preferred.
Acute hospital experience preferred.
Associate or Bachelor’s degree
Paramedic, EMT or Certified Nursing Assistant

Responsibilities

Validates patient’s demographic and payer information with patient/family and notifies Patient Access immediately if any corrections are needed
Validates that all commercial/managed care discharges have an authorization for status and level of care provided and notifies Director of Case Management (DCM) of variances
Provides Important Message follow up letter to Medicare beneficiaries per Tenet policy and under the direction of the RN Case Manager or Social Worker
Makes referrals for post-acute services under the direction of the RN Case Manager or Social Work staff utilizing the electronic Tenet Case Management system
Provides patients and families with choices of post-acute providers per Tenet policy
Responds to post-acute providers timely and completes referrals per Tenet policy
Documents and communicates all elements of the post-acute referral to the RN Case Manager or SW and the healthcare team, patient/family and post-acute providers
Completes tasks as assigned by RN Case Manager and/or SW staff
Makes copies, send faxes and complete phone calls to arrange post-acute services and to ensure that appropriate hospital information is communicated to post-acute providers
Documents all referrals and tasks in the Case Management Documentation system per Tenet policy
Provides patients and healthcare team information regarding resources and benefits available to the patient along with the economic impact of care options
Adheres to federal, state, and local regulations and accreditation requirements impacting case management scope of services
Adheres to department structure and staffing, policies and procedures to comply with the CMS Conditions of Participation and Tenet policies