Discharge Planner

Med-Metrix•Garden City, NY

12d

About The Position

The Discharge Planner ensures that the department meets the discharge planning needs of our client hospitals’ patients. They collaborate with patients, nursing homes, and mental health and substance abuse facilities

Requirements

High school diploma or equivalent required
Valid Driver’s License with clean driving record
2+ years of healthcare experience
Must be fluent in Spanish and English to effectively communicate with patients
Knowledge of community resources and benefits such as Medicare, Medicaid, and Social Security
Ability to learn internal databases (Prolaw)
Proficiency in Microsoft Office Suite
Strong interpersonal skills, ability to communicate well at all levels of the organization
Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
High level of integrity and dependability with a strong sense of urgency and results oriented
Excellent written and verbal communication skills required
Gracious and welcoming personality for customer service interaction
Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes.

Responsibilities

Effectively communicate with client hospitals to assist in implementing an appropriate discharge plan to meet patients’ needs
Work with hospital staff, patients, and families to reduce the incidence of avoidable days and to lower the patients’ overall average length of stay
Facilitate timely discharges/transfers while identifying early identification of the appropriate reimbursement source for nursing home placement or rehabilitative services
Interact with health care providers to facilitate movement of the patient through the system
Update accounts with detailed progress notes, as needed
Contact nursing homes for patient placement
Maintain written records relating to facilities contacted
Produce reports using Microsoft Excel and our proprietary database
On occasion, travel to deliver and/or retrieve documents from our client hospital locations and nursing homes
Other duties as assigned
Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
Understand and comply with Information Security and HIPAA policies and procedures at all times
Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties