Disbursement Coordinator

EquiTrust•West Des Moines, IA

6d•Hybrid

About The Position

EquiTrust Life Insurance Company is a national carrier of competitive, client-friendly annuity products sold through a variety of distribution channels, including more than 20,000 independent agents and independent marketing organizations (IMOs). Since 2003, we have provided exceptional customer service to our clients by operating with integrity and passion. Our efforts are supported by a dedicated workforce who execute their responsibilities through teamwork and an entrepreneurial spirit. EquiTrust sells products nationwide and is headquartered in Chicago, Illinois, with operations in West Des Moines, Iowa. As a Disbursement Coordinator (Senior Associate II), you will play a key role in delivering accurate, timely, and compliant financial transactions while supporting exceptional customer experience. You’ll work collaboratively with the Policy Administration, Inforce Administration, and cross-functional partners to resolve complex transactions, support process improvements, and provide technical guidance to team members. We’re looking for someone who is detail-oriented, collaborative, and motivated to contribute to a positive, inclusive, and customer-focused work environment.

Requirements

High School Diploma or equivalent required
At least 1 year of life and annuity insurance experience
At least 3 years of processing experience
Strong analytical, mathematical, organizational, and problem-solving skills
Clear and professional verbal and written communication skills
Ability to handle escalated situations with confidence and empathy
Strong attention to detail and ability to manage multiple priorities and deadlines
Proficiency with Microsoft Office and the ability to learn and navigate multiple systems
Collaborative mindset with a commitment to continuous learning and improvement
Demonstrated ability to work effectively in a changing environment and contribute positively to team culture
Ability to sit, communicate, and use a computer for extended periods
Ability to perform repetitive hand movements such as typing and fine manipulation
Occasional lifting of up to 10 pounds
Ability to manage typical workplace stress in a professional setting

Nice To Haves

4+ years of life insurance and/or annuity experience
experience processing annuity financial transactions

Responsibilities

Process and provide guidance on complex financial transactions, including withdrawals, surrenders, 1035 exchanges, qualified transfers, loans, and death claims
Serve as a technical resource for team members by independently resolving complex or escalated issues
Perform quality reviews to ensure accuracy, regulatory compliance, and consistent application of procedures
Train and mentor team members on processes, procedures, tax reporting, and applicable regulations
Identify workflow and system improvement opportunities and partner with management and IT on enhancements and testing
Review and interpret documentation, exercising sound judgment when requesting or approving exceptions
Document, update, and communicate procedures and process changes
Support department reporting, reconciliations, and tracking of outstanding items
Foster a collaborative, respectful, and inclusive team environment aligned with EquiTrust’s core values
Take on additional responsibilities as needed to support departmental and company objectives