Disbursement Clerk II

Prosperity Life Group•Austin, TX

20h•$22 - $25•Hybrid

About The Position

We’re looking for a Disbursement Clerk II who brings strong attention to detail, a solid understanding of premium payment processing, and a commitment to accuracy in a regulated insurance environment. In this role, you’ll be responsible for processing a wide range of premium payments—including checks, credit cards, wire transfers, pre‑authorized payments, outgoing EFTs, group billings, and more —ensuring transactions are handled accurately and in compliance with established procedures. Additionally, this role is responsible for handling other premium related transactions – including returned items such as checks, ACHs, EFTs, and more. You’ll work closely with internal teams and, at times, with agents and policyholders to resolve discrepancies, reconcile accounts, obtain required documentation, and support the timely application of premium payments. This role plays a critical part in maintaining trust with policyholders and agents while supporting the smooth operation of our life insurance and annuity business.

Requirements

High School education or GED required
3-4 years of experience in processing payments
Execution Excellence: Processes high volumes of premium payments accurately and efficiently while meeting strict deadlines
Attention to Detail: Demonstrates precision in reviewing payment documentation, identifying discrepancies, and maintaining accurate records
Compliance & Risk Awareness: Consistently follows regulatory, anti‑money laundering, and internal control requirements
Customer & Agent Focus: Communicates clearly, professionally, and tactfully with policyholders, agents, and international partners
Problem Solving: Investigates and resolves billing discrepancies and payment issues with sound judgment
Prioritization: Effectively manages competing priorities in a deadline‑driven, compliance-focused environment
Team Collaboration: Works collaboratively with peers and provides backup support to ensure continuity of operations
Adaptability: Remains flexible and dependable in a fast-paced operational setting with evolving business needs

Responsibilities

Process and Apply Premium Payments
Process multiple forms of premium payments primarily related to renewal policies, including checks, credit cards, wire transfers, pre‑authorized payments, outgoing EFTs, group billings, etc.
Process other premium related transactions, including returned checks, returned ACHs, returned EFTs, etc.
Ensure payments are accurately applied, documented, and completed in accordance with established procedures and timelines
Ensure Accuracy, Compliance & Quality
Review payment documentation for accuracy and completeness, resolving discrepancies as needed
Follow all applicable compliance requirements, including federal anti‑money laundering guidelines and IRS cash reporting standards
Perform quality control checks to ensure payment processing procedures are effective and consistently followed
Partner with Policyholders and Agents
Generate and respond to correspondence with agents and policyholders regarding payment updates, declined transactions, and other discrepancies
Communicate clearly and tactfully—with internal and external customers—to obtain required documentation and support timely resolution
Investigate and Resolve Payment Issues
Identify, research, and resolve billing discrepancies and payment issues
Determine appropriate reassignment of charges and update files to ensure accurate records
Support Team Operations
Provide backup assistance to team members across premium accounting and disbursement functions as needed

Benefits

A collaborative, inclusive environment that values authenticity, accountability, and partnership
The opportunity to join the company at an exciting stage of growth, where colleagues are empowered to build what’s next
A variable compensation package with an hourly base range of $22 - $25
A competitive benefits package including comprehensive medical, dental, and vision coverage; an HSA and 401(k) company match; paid time off; and employer-paid life and disability insurance
Hybrid work arrangement

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