Disbursement Associate

Doma Technology LLC • Arlington, TX

2d

About The Position

Doma Technology LLC offers solutions for lenders, real estate professionals, title agents, and homeowners that make closings vastly simpler and more efficient, reducing cost and increasing customer satisfaction.
The Associate, Disbursement will be responsible for executing their assigned roles and functions with timeliness, expert accuracy, and precision for all standard workflows on standard files. They are able to identify more complex files for escalation to senior team members, and are still learning how to complete those more complex files. They can assist more junior team members on basic workflow responsibilities. They will proactively meet customer needs and provide a delightful closing experience. They exhibit the company values, will collaborate with their Operations Manager to create an efficient, enjoyable work environment.

Requirements

• Has 1+ year(s) of title & escrow disbursement experience with demonstrated success.
• Excellent phone, email, face-to-face and remote communication skills
• The ability to multi task and focus as required and to be proactive
• Ability to thrive in a fast-paced, metrics-driven work environment
• Extreme attention to detail and organizational skills, knowledge of title insurance, regulatory guidelines, and legal documents is a plus.
• Open minded to process changes, continuous system updates and enhancements
• Proven customer service experience
• Have a driven, positive attitude and ability to work as a team player
• Proficient in using various computer programs and ability to navigate educational company provided resources

Nice To Haves

• Experience processing files in ResWare
• Possession of individual title and/or escrow licenses

Responsibilities

• Receipt incoming balanced settlement funds, escalating more complicated ones to more senior team members
• Disburse all on-time outgoing settlement funds in accordance with Closing Instructions and fully executed Closing Disclosure.
• Review all funds for accuracy prior to disbursement including dollar amount, payee information, wire information and payment address.
• Communicate internally and with lender on follow up on returned checks, checks on hold
• Communicate with lender on refund reviews
• Communicates internally to ensure on-time disbursements

Benefits

• We offer a comprehensive package of benefits to eligible employees (FTE, non-contract): medical/dental/vision insurance, 401(k), generous vacation time, and paid bonding leave.
• 12 Weeks of Paid Family Bonding Leave (Maternity and Paternity)
• Incredible medical, dental, and vision benefits options to allow you to customize to you and your family’s needs that all start in the following month following your first day of employment
• Health Savings Account (HSA)
• 401K with company match program
• Short-Term & Long-Term Disability
• Supplemental Life and AD&D Insurance
• Critical Illness, Injury and Hospital Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees