Disaster Restoration Assistant Project Manager/Crew Chief

Hamden•Branford, CT

1d•$25 - $27•Onsite

About The Position

ServiceMaster Restoration Services is a leader in the disaster restoration industry and we're looking for an Assistant Project Manager to assist the Operations Manager in leading our production activities in the field and making decisions that impact our success. The APM performs a variety of tasks, monitors and inspects tasks for commercial and residential restoration jobs to ensure completion of drying, demolition and various restoration activities, prepares/reviews documentation to include notes, photos and documents according to company policies and procedures, explains processes used to complete active jobs and next steps to resolution in person to customers, supervises techs assigned to the job and periodically works side by side with them in the field. The APM needs both the Technical and Customer Service skills that are necessary to work through difficult situations. You should have some construction background which includes basic understanding of building materials, flooring and other materials affected by wind, water, fire, smoke and other property damage causes.

Requirements

Some construction background which includes basic understanding of building materials, flooring and other materials affected by wind, water, fire, smoke and other property damage causes.
Technical and Customer Service skills that are necessary to work through difficult situations.

Responsibilities

May perform daily monitoring on active residential and/or commercial jobs and communicate with customers.
Inspects and scopes jobs onsite-and works with Production Manager/Lead Techs on scope of job
Documents loss with clear and descriptive job photos and upload data into operating system/software
Communicates conversations and key information on the job using the notes feature in required software
Explains restoration process and next steps to resolution in person to customers
May perform quality assurance inspections after completion and obtain customer signatures for approval, requests payments when necessary.
Will maintain quality control within each job
May help train new operational team members.