Disaster Relief Case Coordinator

Catholic Charities of Acadiana•Scott, LA

About The Position

Catholic Charities of Acadiana is seeking a compassionate, organized, and mission-driven Disaster Relief Coordinator to support individuals and families impacted by disasters across Acadiana. This role leads disaster recovery and housing stabilization efforts through homeowner assessments, project coordination, volunteer engagement, and program data tracking-helping vulnerable households recover, rebuild, and regain stability. Working closely with staff, volunteers, and community partners, the Coordinator ensures services are delivered efficiently while maintaining accurate case records and program reporting. Rooted in our mission of service, dignity, and compassion, this position offers the opportunity to make a direct and meaningful impact in times of crisis-restoring hope and strengthening communities across Acadiana. If you are passionate about serving others, thrive in a fast-paced environment, and want to make a tangible difference, we encourage you to apply.

Requirements

Experience in disaster recovery, housing programs, nonprofit services, or program coordination preferred
Experience with Salesforce or similar data management systems
Strong organizational, time management, and communication skills
Ability to manage multiple cases and projects simultaneously
Ability to assess property conditions and identify repair needs
Strong attention to detail and documentation skills
Adaptable and responsive to urgent and changing needs
Comfortable performing fieldwork, including site visits and basic measurements

Nice To Haves

Bachelor's degree in a related field preferred

Responsibilities

Conduct homeowner assessments to evaluate disaster-related damages and determine eligibility for assistance
Perform fieldwork including taking photographs, documenting damages, and conducting basic measurements
Review assessment findings with internal teams to determine project scope and feasibility
Communicate regularly with homeowners regarding application status, timelines, and next steps
Maintain organized and accurate case files for each household served
Coordinate emergency and long-term recovery projects such as tarping, muck outs, mold remediation, and critical home repairs
Schedule and support staff and volunteers completing repair work
Monitor project progress and assist with resolving challenges
Track project scopes, timelines, and completion status
Schedule and support volunteers assisting with assessments and recovery work
Provide guidance, expectations, and documentation support for volunteers
Maintain consistent communication regarding scheduling and program needs
Utilize Salesforce to track homeowner data, assessments, case progress, and outcomes
Maintain accurate records of services provided and households served
Generate reports for internal leadership, grant tracking, and program evaluation
Track program impact across multiple parishes
Assist with implementation of disaster recovery and housing repair initiatives
Participate in program planning and internal team discussions
Collaborate with community partners and long-term recovery groups
Support development of internal processes and workflows to improve efficiency
Maintain a clean, organized, and professional work environment
Perform other duties as assigned