Disaster Recovery Technician

Paul Davis Restoration of Cleveland Metro•Bainbridge Township, OH

1d•$18 - $22

About The Position

The Disaster Recovery Technician position is a career in field services in the property damage restoration industry, primarily responsible for responding to emergency and property damaging situations. Our team's professional approach ensures both the property and the customer are attended to, while prioritizing safety, efficiency, and property preservation.

Requirements

Knowledge of technology (iPhone, iPad, computer)
Customer Service Skills
Ability to learn and operate our primary operating systems: RMS, Xactimate, Moisture Mapper, and additional systems as requested
Ability to create documents
Ability to answer and communicate with customers over the phone and face to face
Ability to work independently and / or with a team
Ability to participate in an on-call schedule
Ability to work within hazardous environments safely
Ability to operate a company vehicle safely
Maintain a level of confidentiality
High School Diploma or GED
Customer Service experience
1 plus year experience in a craft, trade, or manual labor position or equivalent schooling
Constantly move about job sites; stairs, walkways, roofs, crawl spaces
Occasionally requires a ladder to complete jobs
Must be able to communicate and converse with customers over the phone and face to face
Frequently will lift up to 60lbs
Ability to safely operate a company vehicle

Responsibilities

Actively participates in pack outs, inventory, loading, content manipulation, content cleaning, structure cleaning, mitigation assistance and any duty that the contents teams are called out to
Packs and securely unpacks client’s property with care and no damage to property or structure.
Records a thorough inventory of all client’s restorable and non-restorable items.
Takes photos of jobs assigned from start to finish.
Utilizing the provided software for daily jobs and keeping up to date with the contents that will be coming and going from the warehouse space.
Manages inventory to record deliveries, shipments, and stock levels.
Communicates with Contents Project Manager to discuss materials that are needed for them to complete their work on the job.
Maintains a clean, organized, accessible and safe warehouse environment.
Takes ownership of the security of the building daily.
Assisting the Contents Project Manager with job quality assurance and customer service
Inputting notes for daily work to assist in communication within the department.
Communicate daily with the Contents Project Manager on the state of the warehouse, inventory, daily notes, forms, and any other departmental requirements.
Paid IICRC certification available