Disaster Recovery Principal Business Analyst (IS Business Analyst-Principal) - ITS (SFPUC) - 1054

San Francisco Municipal Transportation Agency (Sfmta)•San Francisco, CA

12d•Onsite

About The Position

Under the general guidance of IS Project Director, this Principal Business Analyst (Disaster Recovery) will be focused on leading and executing our organization's disaster recovery and business continuity initiatives. This senior-level position is responsible for developing, implementing, and maintaining comprehensive disaster recovery strategies that protect our critical business operations and ensure rapid restoration capabilities in the event of a disruption. This role requires business acumen to collaborate internally agencywide and within larger Citywide disaster recovery programs to meet regulatory requirements, industry standards, and City DPR3 polices.

Requirements

Education: An associate degree in business administration, public administration, information systems, economics, finance, computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].
Experience: Five (5) years of experience in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.
Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely related field.

Nice To Haves

Utility Industry experience
Six Sigma or similar process improvement certification
Experience with security and network infrastructure
Knowledge of IT service management frameworks (ITIL)

Responsibilities

Disaster Recovery Plan Development & Maintenance
Lead the development of comprehensive enterprise-wide disaster recovery and business continuity plans aligned with organizational objectives and risk tolerance
Conduct thorough documentation of all critical systems, applications, data, and dependencies within the plan
Create detailed recovery procedures and step-by-step runbooks for each critical system and application
Establish and document recovery time objectives (RTO) and recovery point objectives (RPO) for all business-critical systems
Maintain up-to-date disaster recovery plans through regular reviews and updates (minimally quarterly or upon significant infrastructure changes)
Coordinate with system owners and business units to gather requirements and ensure plan accuracy and completeness
Document disaster recovery roles, responsibilities, and escalation procedures
Develop and maintain the Disaster Recovery Plan documentation, including executive summaries and detailed technical appendices
Ensure disaster recovery plans address various disaster scenarios (natural disasters, cyberattacks, infrastructure failures, etc.)
Archive and version control all disaster recovery documentation for historical reference and compliance
Strategic Planning & Infrastructure Design
Conduct comprehensive risk assessments and business impact analyses to identify critical systems and recovery priorities
Design recovery architectures and failover strategies for mission-critical applications and infrastructure
Evaluate and recommend disaster recovery technologies and solutions that align with organizational needs and budget
Develop disaster recovery strategies across multiple infrastructure environments (on-premises, cloud, hybrid)
Program Management & Implementation
Lead cross-functional teams to implement disaster recovery solutions across multiple business units and technical domains
Oversee procurement, configuration, and deployment of disaster recovery technologies and platforms
Manage disaster recovery budgets and resource allocation
Develop and manage disaster recovery documentation, runbooks, and standard operating procedures
Testing & Validation
Plan and execute regular disaster recovery drills and full-scale exercises to validate plan effectiveness
Analyze test results, identify gaps, and recommend improvements to recovery procedures
Maintain detailed records of all testing activities and outcomes
Coordinate with business stakeholders on tabletop exercises and scenario-based planning
Compliance & Governance
Ensure disaster recovery programs meet regulatory requirements and industry standards (ISO 27001)
Maintain compliance documentation and audit readiness
Develop disaster recovery policies and procedures
Conduct training and awareness programs for staff
Perform other related duties as assigned.