Disaster Case Manager - Government Services

HORNE • Marion, NC

279d

About The Position

HORNE is a professional services firm founded on a cornerstone of public accounting. As a top 25 business advisory firm, our team members serve clients from offices and project locations across the nation and Puerto Rico. Our Government Services practice is at the forefront of economic recovery programs nationwide with one of the most experienced and innovative teams anywhere. Our team provides program and project management, compliance, grant management, subject matter expertise and disaster recovery solutions needed to help government agencies affect positive change. As a Disaster Case Manager in Western North Carolina, you will be the primary contact guiding individuals through the application process for assistance. You will work with compassion, urgency, professionalism to collect documentation, assess eligibility, and ensure timely and accurate processing of applications - all while meeting daily goals and strict deadlines. This position is primarily based in Marion, Boone and Marshall County. However, please note that the location may change based on business needs or project requirements.

Requirements

• Experience in a fast-paced processing role
• Willingness and ability to travel locally and conduct in person visits
• Flexible availability, including weekends and evenings
• Proven ability to manage multiple tasks and work efficiently under pressure
• Strong organizational skills and attention to detail
• Exceptional communication skills, including trauma-informed case awareness
• Demonstrated ability to interpret and apply policies and procedures accurately
• Comfortable in environments that require flexibility and rapid response
• Proficient in data entry and basic computer applications (Microsoft Office, case management systems)
• Valid driver's license and reliable transportation required

Nice To Haves

• Bilingual (Spanish/English) skills a plus
• Prior customer service experience a plus

Responsibilities

• Provide excellent and consistent customer service and support to applicants, the client, constituents, and program team members
• Assist applicants with the completion and submission of their program applications and determine eligibility
• Review and process applications in a high-volume, deadline driven environment
• Meet daily processing goals and deliver results within tight timelines
• Clearly communicate application status and next steps to applicants in a timely and professional manner
• Interpret and apply program guidelines and policies accurately in case decision making
• Provide clear communication and empathetic support to program applicants
• Maintain accurate and organized case notes within proprietary database
• Collaborate with internal teams and external partners to resolve issues quickly and efficiently
• Adapt quickly to changing protocols, priorities, and system updates in a flexible and fast-moving workplace
• Work weekends and extended hours as needed to meet program demands

Benefits

• A forward thinking, anticipatory professional driven by a passion to pursue your full potential and dreams
• A work environment that promotes collaboration, consistency, and community service to empower people
• An inclusive culture that promotes career/life integration and invests in developing people in areas of focused expertise
• An unrivaled distinctive, special culture that values collaboration, innovation, and positive energy which HORNE calls 'Deliver with Care'
• A team of professionals grounded in strong, personal relationships and a sense of belonging to a common purpose for adding value and making a difference
• A dedicated team of individuals from diverse backgrounds working together to leave our clients better than we found them

What This Job Offers

• Job Type: Full-time
• Industry: Professional, Scientific, and Technical Services