Disabled and Senior Mobility Program Specialist

Transdevna • San Rafael, CA

52d • $23 - $27

About The Position

Transdev in San Rafael, CA is hiring a Disabled and Senior Mobility Program Specialist for our Marin Access paratransit services contract. The DSMPS assists clients by providing information regarding transportation options and assisting with eligibility determinations. Maintains a secure database with sensitive client information. Transdev is proud to offer: Competitive compensation package of minimum $22.76 - maximum $26.50

Requirements

• Must be at least 21 years old with a High School Diploma, GED or equivalent.
• Understand the full suite of Marin Access Transportation programs.
• Understand ADA (The Americans with Disabilities Act) requirements.
• Excellent written and verbal customer service skills.
• Utilize computer software, proficient computer skills.

Responsibilities

• Reviews and determines eligibility, in accordance with federal and regional guidelines, for current clients and new clients for all programs offered.
• Provides information and referral services, trip planning, and technical assistance to clients and guide them in selecting the most appropriate option to fit their needs.
• Assess new riders' home address and evaluate potential safety and operational issues.
• Accurately create and manage rider profiles in the eligibility and scheduling database.
• Provide customer service and reservations support as needed.
• Follows general policies, procedures and practices in compliance with federal, state, local and company rules and regulations.
• Provides a high level of customer service.
• Maintain confidential information, including HIPAA-protected, on a need-to-know basis.
• Other duties as required.

Benefits

• Vacation: One (1) week during first year of employment up to four (4) weeks per year after ten (10) years.
• Sick days: 5 days annually
• Holidays: 12 days; 9 standard and 3 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Transit and Ground Passenger Transportation
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees