Disability Operations Supervisor

Dane Street, LLC

8d • Remote

About The Position

The Disability Operations Supervisor is responsible for leading and managing the day-to-day operations of the disability claims team. This role focuses on ensuring high-quality service delivery, compliance with industry standards, and meeting key performance indicators. The Supervisor will oversee a team of claims analysts, providing guidance, training, and support to enhance performance and promote career development.
Experience in a Disability Group Insurance setting is preferred.
Background in Long Term / Short Term Disability Claims is advantageous.

Requirements

• Strong leadership and communication skills are required.
• Demonstrated ability to analyze data, solve problems, and make decisions effectively.
• Proficiency in using relevant software applications and systems is essential.
• Must maintain a reliable internet connection for remote work.
• Staying connected is critical for fulfilling job responsibilities.

Nice To Haves

• Experience in a Disability Group Insurance setting is preferred.
• Background in Long Term / Short Term Disability Claims is advantageous.
• Business experience in a healthcare and/or insurance setting is preferred.
• Prior experience with disability claims processing is highly desirable.
• An Associate’s Degree or Bachelor’s Degree is preferred.

Responsibilities

• Team Management:
• Supervise daily operations of the disability claims team to ensure efficient workflow and quality outcomes. This includes case assingments and performance management.
• Oversight of the scheduling, quality assurance and/or admin functions (including ensuring all intakes are addressed promptly).
• Train, mentor, and develop team members to achieve individual and team goals.
• Drive client satisfaction by ensuring all client inquiries and communications are addressed timely.
• Operational Excellence:
• Monitor and assess team performance against established KPIs and metrics.
• Identify areas for process improvement and implement action plans.
• Collaborate with other departments to enhance operational efficiencies.
• Reporting and Compliance:
• Maintain accurate records and documentation as required by company policy and regulatory standards.
• Prepare reports on team performance and present to management.
• Other duties as assigned.

Benefits

• Join our team at Dane Street and enjoy a comprehensive benefits package designed to support your well-being and peace of mind.
• We offer a range of benefits including medical, dental, and vision coverage for you and your family.
• Additionally, we offer voluntary life insurance options for you, your spouse, and your children.
• We also offer other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans.
• Employees receive basic life insurance, short-term disability, and long-term disability coverage at no cost.
• Our generous paid time off policy ensures you have time to relax and recharge, while our 401k plan with a company match helps you plan for your future.
• Apple equipment and a media stipend are provided for remote workspace.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees