Disability Client Service Manager

InLife Independent Living

7d • Onsite

About The Position

We’re a not-for-profit disability support provider with a bold mission: to transform the lived experience of disability support and reshape the sector while we’re at it. Since 2015, we’ve rebuilt the way support works — from how we recruit, to how we roster, to how we use technology — all with one goal: support that puts people first. We’re proud to be recognised as one of the Top 10 Best Large Workplaces in Australia and one of the Best Workplaces in the Healthcare & Social Assistance category — because being a great place to work means better support for our clients. We support over 300 clients across metro and regional Victoria, and we’re growing fast. The role The role of Client Service Manager (or CSM) in our Melbourne CBD office at InLife is like no other in our sector! At the heart of this role is second-to-none client relationship management combined with the leadership of a group of coordinators who create amazing support teams around our clients, in their homes or shared accommodation settings. We think you’ll rediscover the joy of why you joined the disability sector in the first place. We don’t focus on meeting KPIs or tying you to a desk - you’ll be trusted and supported to manage your local office and team and will work closely with our clients and their families. We’re low on bureaucracy so you can stay focused on outcomes for our clients - no “jumping through 20 hoops for approval” here. As a respected and experienced leader in our sector, you will share with us a passion for leading your team, challenging the status quo, and empowering and advocating for your clients. You will take the lead in pushing boundaries to transform the experience of disability support by upholding client choice and setting quality standards. All our roles have a component of occasional direct support work - it’s the way we maintain close relationships and connections with, and an understanding of, our clients’ ongoing support needs. There’s also no sales or business development targets. We rely on referrals and word of mouth - you focus on delivering the best possible service, and the rest will follow :)

Requirements

• Demonstrated leadership expertise in all areas of client support with typically 10 years of disability support experience, across many settings.
• An unwavering commitment to client choice, control and self advocacy.
• A depth of experience leading teams to set up and work with stakeholders to deliver complex client programs and capacity building with clients to support choice and control.
• Significant experience managing multiple stakeholders, conflict and negotiations and comfort making decisions that balance risk, client outcomes and commercial/strategic issues.
• Team leadership and people development expertise.
• Technically savvy to manage multiple operational apps and make data driven decisions.
• A qualification or formal training in disability/community services or similar.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed