Director, Xfinity Mobile Device Protection

Comcast•Philadelphia, PA

1d•Onsite

About The Position

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary The Director of Xfinity Mobile Device Protection will lead the strategy, development, and lifecycle management of device protection products for both prospective and existing customers of Xfinity Mobile. This role is responsible for defining a comprehensive, data-driven product strategy that aligns with the broader Xfinity Mobile service roadmap and delivers strong customer value while driving growth, retention, and profitability. This position requires a strategic leader with strong analytical and financial acumen who can translate complex data into actionable insights and business outcomes. The ideal candidate will have a proven ability to lead cross-functional initiatives, manage vendor relationships, and successfully launch and scale customer-focused products in a fast-paced environment. The Director will serve as the business owner for the Device Protection program, acting as the voice of the customer while balancing financial performance, operational efficiency, and product innovation. This role reports to the Executive Director of Xfinity Mobile Device Propositions and manages one individual contributor. The position is based on-site in Philadelphia. Job Description Core Responsibilities Product Strategy & Development Define and execute the long-term strategy and roadmap for Xfinity Mobile Device Protection products. Identify new opportunities to enhance the protection portfolio through customer insights, market analysis, and competitive benchmarking. Develop end-to-end product requirements, ensuring alignment with business goals and customer needs. Lead the development of go-to-market strategies for new protection features and offerings. Program Ownership & Execution Own the lifecycle of the Device Protection programs, ensuring strong execution from concept through launch and ongoing optimization. Lead large-scale, cross-functional product initiatives and ensure alignment across product, marketing, finance, operations, legal, and technology teams. Act as the voice of the customer, ensuring that all aspects of the product experience deliver clear value and usability. Analytics & Financial Management Conduct quantitative and qualitative analyses to evaluate product performance, identify opportunities, and inform strategic decisions. Develop business cases for new initiatives using research, data analysis, and financial modeling. Monitor key product metrics including adoption, profitability, claims performance, and customer retention. Perform ad hoc analysis to support strategic planning and decision-making. Vendor & Partner Management Manage relationships with external device protection vendors and service partners. Lead contract negotiations, annual protection rate adjustments, and performance reviews. Manage, invoicing, settlements, financial reconciliation, and Captive cession reporting activities related to the program. Conduct quarterly business reviews (QBRs) and drive continuous improvement in service quality, cost efficiency, and operational performance. Leadership & Communication Communicate strategic vision, progress, and results to senior leadership and key stakeholders. Develop executive-level presentations and provide recurring updates on product performance, strategy, and program initiatives. Provide leadership to a direct report while influencing cross-functional teams across the organization. Additional Responsibilities Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. Other duties and responsibilities as assigned.

Requirements

10+ years of relevant experience in telecommunications, wireless, insurance, consulting, product management, business development, finance, or corporate strategy.
Strong strategic thinking and product management experience with a proven track record of developing product roadmaps and growth strategies.
Exceptional analytical skills with the ability to interpret complex data and drive data-driven decision-making.
Strong financial modeling and business case development capabilities.
Demonstrated ability to derive strategic insights from incomplete or ambiguous information.
Experience leading large cross-functional initiatives in a fast-paced environment.
Excellent leadership, communication, and stakeholder management skills.
Highly detail-oriented with strong problem-solving capabilities.
Self-starter with the ability to quickly understand complex business and operational concepts.

Nice To Haves

MBA preferred.

Responsibilities

Product Strategy & Development Define and execute the long-term strategy and roadmap for Xfinity Mobile Device Protection products.
Identify new opportunities to enhance the protection portfolio through customer insights, market analysis, and competitive benchmarking.
Develop end-to-end product requirements, ensuring alignment with business goals and customer needs.
Lead the development of go-to-market strategies for new protection features and offerings.
Program Ownership & Execution Own the lifecycle of the Device Protection programs, ensuring strong execution from concept through launch and ongoing optimization.
Lead large-scale, cross-functional product initiatives and ensure alignment across product, marketing, finance, operations, legal, and technology teams.
Act as the voice of the customer, ensuring that all aspects of the product experience deliver clear value and usability.
Analytics & Financial Management Conduct quantitative and qualitative analyses to evaluate product performance, identify opportunities, and inform strategic decisions.
Develop business cases for new initiatives using research, data analysis, and financial modeling.
Monitor key product metrics including adoption, profitability, claims performance, and customer retention.
Perform ad hoc analysis to support strategic planning and decision-making.
Vendor & Partner Management Manage relationships with external device protection vendors and service partners.
Lead contract negotiations, annual protection rate adjustments, and performance reviews.
Manage, invoicing, settlements, financial reconciliation, and Captive cession reporting activities related to the program.
Conduct quarterly business reviews (QBRs) and drive continuous improvement in service quality, cost efficiency, and operational performance.
Leadership & Communication Communicate strategic vision, progress, and results to senior leadership and key stakeholders.
Develop executive-level presentations and provide recurring updates on product performance, strategy, and program initiatives.
Provide leadership to a direct report while influencing cross-functional teams across the organization.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance.
Must be able to work nights and weekends, variable schedule(s) as necessary.
Other duties and responsibilities as assigned.