Director, WWS Product Group Lead - Safety Case Intake & Processing

Pfizer-posted about 13 hours ago
Full-time • Director
Hybrid • New York City, PA
5,001-10,000 employees
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Use Your Power for Purpose Technology touches everything we do. Pfizer’s digital strategy focuses on implementing impactful and innovative technology solutions across all functions from research to manufacturing. Whether you are digitizing drug discovery, accelerating product development, transforming how we engage with physicians and partners, supporting our patients with new technologies, or making our work easier and faster, you will be making a difference to countless lives. Pfizer’s purpose—breakthroughs that change patients’ lives—is rooted in being a science-driven and patient-focused company. Digital, data, and technology are central to driving innovation at Pfizer. The Director, WWS Product Group Lead Safety Case Intake & Processing leads the digital Medical/Regulatory/Safety team responsible for all product/technologies/solutions that enable the business process for compliant intake and processing of all possible adverse drug reaction (ADRs) which are reported to Pfizer Inc., Pfizer WWS business processes the largest amount of ADRs in the industry. As part of the R&D Creation Center’s Medical/Regulatory/Safety Digital LT this role is responsible for setting strategic direction, oversees product management, and drives AI-powered innovation for Pfizer’s WWS case intake and processing platforms and systems. You will guide a global team delivering scalable, intelligent, and patient-safety centric and GxP compliant solutions which ensure the WWS business is able to maintain compliance with Global Board of Health (BOH) policies/procedures and regulations related to compliant and timely intake and processing of possible ADRs. As a senior leader, you will shape the strategy for WWS case intake and processing platforms, products and systems, integrating advanced technologies such as generative AI, real-time data pipelines, and predictive analytics to improve case intake and processing efficiency and decision-making. In collaboration with Digital peers and Pfizer R&D Medical/Regulatory/Safety AI, Data & Engineering team, you will deliver technical services—including architecture, quality, analytics, and data management—to design, build, and implement innovative, cost-effective, and sustainable solutions. This leader is accountable for project and enhancement delivery for over 20 systems, including several which are Pfizer Tier 1 including Argus, PVAI Intake, Genesis, Global AE Follow Up and other AI technologies. The ideal candidate brings experience at the intersection of R&D business knowledge, patient safety and digital technologies, a passion for impact at scale, extensive experience scaling and creating delivery model efficiencies, a commitment to developing talent, and the curiosity and courage to innovate AI in an evolving digital and healthcare landscape. What You Will Achieve In this role, you will:

  • Vision and Strategy Defines and owns the vision and strategy for digital capabilities that enable timely ADR case intake and processing, emphasizing a product-centric model that supports Pfizer’s WWS strategy through cutting-edge digital technologies. Anticipates technology trends, prioritizing investments in AI and automation that enable scalable, efficient acceleration and delivery of innovation to safety case intake and processing. Collaborates across Digital and business areas to architect and scale innovations that strengthen Pfizer’s WWS case intake and processing strategy and deliver measurable business outcomes.
  • Strategic Leadership Establishes, matures, and governs a strategic product and digital operating model, ensuring clear ownership, accountability, and continuous evolution to meet business needs. Operationalizes emerging technologies through robust governance frameworks, aligning with Pfizer R&D, regulatory, compliance, and patient safety objectives. Designs and leads a strategic vendor framework to manage partnerships with critical vendors (e.g., Oracle, Veeva, IBM Microsoft), ensuring quality delivery and scalability. Leads AI delivery to embed machine learning and automation into the safety case intake and processing workflows, while building process mining capabilities to identify inefficiencies and drive continuous improvement in the digital delivery model.
  • Program Delivery Leadership Owns global digital program delivery, ensuring efficient scaling of solutions and streamlined delivery processes across safety case intake and processing platforms/products/solutions.
  • Team Leadership Creates an environment that champions a product mindset, continuous improvement, and AI innovation while delivering complexsolutions at scale. Mentors and coaches team members to build technical capabilities and a product mindset, fostering a culture of accountability, collaboration, and agility. Cultivates expertise in solutions engineering, digital product management, program/project management driving reskilling and talent growth across Digital and Pfizer. Develops solutions to highly complex problems, ensuring decisions align with enterprise priorities and clinical development objectives.
  • Strategic Relationships Builds strong partnerships with WWS business leaders, acting as a trusted advisor for digital strategies that both accelerate case intake and processing but also while maintaining the highest levels of quality and compliance. Aligns digital product roadmaps with evolving patient and trial needs, translating complex capabilities into specific, actionable business value. Fosters collaboration between clinical operations and digital innovation teams to embed clinical priorities into technology roadmaps, ensuring shared ownership and scalable delivery. Drives delivery of global, enterprise, and SaaS solutions with a focus on accelerating the time to intake and process a possible ADR. Oversees delivery management and engineering leadership for safety case intake and processing platforms/products/solutions, with Digital portfolio (20+ applications), and financials ($10M-$50M), ensuring predictable, high-quality outcomes. Demonstrates command of modern delivery methodologies (Agile, DevSecOps) and enforces practices that reduce cycle times and improve delivery efficiency. Accountable for financial stewardship, including accurate forecasting, cost optimization, and strategic sourcing to scale delivery without compromising quality. Accountable for representing the Safety case intake and processing portfolio in support of BOH inspections and corporate audits. This includes, but not limited to, answering inspection/audit queries to being questioned by an inspector and audit representing the Pfizer WWS case intake and processing portfolio of platforms/products/solutions Accountable for ensuring the Safety case intake and processing portfolio of platforms/products/tools meets or exceeds the GxP compliance required by both internal and external guidelines, policies and procedures.
  • BA/BS with at least 8 years of experience or MBA/MS with at least 7 years of experience or PhD with at least 5 years of experience in life sciences experience preferred or equivalent experience leading platforms and large-scale systems
  • Experience in a leadership capacity with increasing scope of responsibility
  • Demonstrated ability to create and implement high impact strategic plans in a large, matrixed global organization
  • Demonstrated ability and experience in technology solutions delivery in a pharmaceutical or regulated environment with demonstrated capabilities managing large scale, enterprise software requirements definition, designs and implementations in global 24-by-7 environments
  • Must have proven experience in being an excellent, engaging leader and manager, with proven capabilities in using talent and succession planning processes to establish plans for managing talent inside and outside the organization and for improving diverse leadership bench strength.
  • Proven ability to mentor technical leaders; recruit and retain top talent and develop colleagues
  • Proven success as a data-centric, innovative, business-minded technology leader, ideally with:
  • Experience managing large-scale platforms, products and operational data
  • Familiarity with data collection, aggregation, transformation, and creation of analytics
  • Proven experience leading product management teams or functions, with accountability for strategy, execution, and cross-functional alignment
  • Demonstrated track record of leading large, global technical teams in developing enterprise-scale technology and solution strategies
  • Must have proven ability to manage communication as a vehicle to ensure alignment of strategies and day-to-day operations to team members and business unit partners in support of commercial digital products, services and experiences
  • Ability to gain credibility with senior leadership and effectively influence and collaborate
  • Master of Science degree in Information Management, Computer Science, Engineering or Technology Management.
  • Experience with advanced degree with progressive leadership growth.
  • Experience building and scaling the product management discipline within an organization, including defining frameworks, processes, and talent development strategies.
  • Experience specifically in pharmaceutical drug development with a focus on pharmacovigilance
  • Project Management Professions (PMP) Certification.
  • Agile Certification
  • Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
  • We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage.
  • Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com).
  • Pfizer compensation structures and benefit packages are aligned based on the location of hire.
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