The Director, Workforce Planning & Productivity provides enterprise-wide leadership and strategic oversight of workforce models and productivity processes to optimize labor efficiency, service delivery, and profitability. This role establishes labor standards, tools, and methodologies that align business needs with operational capabilities, ensuring workforce decisions enhance sales performance, customer experience, and compliance. Acting as the primary bridge between Finance, Operations, and People teams, the Director leverages data-driven insights to drive accuracy, accountability, and continuous improvement across all labor planning activities.