Director, Workforce Management

McKesson•Richmond, VA

About The Position

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. Job Summary We are seeking a leader for our Workforce Management team to join our team in Richmond, VA or any location near an McKesson Medical Surgical (MMS) distribution center. This position will be responsible for designing and implementing our workforce management solution. The position is the decision maker for the planning, project management oversight, and implementation of the project as well as ongoing administration of the program.

Requirements

4-year degree in business or related field strongly preferred, or equivalent experience
12+ years in workforce management or operations
5+ years experience leading teams and projects in a large, complex company
Excellent verbal and written communication skills
Ability to engage and influence people across the organization
Effective time management and multitasking skills
Experience with enterprise WFM platforms (Kronos, ADP, Reflexis, Blue Yonder)
Strong analytical skills with proficiency in tools like SQL, Power BI, or Tableau.

Nice To Haves

Lean or six sigma certification
Risk and planning analysis

Responsibilities

Strategic Leadership: Develop and implement network-wide workforce management strategy
Lead WFM teams in forecasting, scheduling, and real-time management across multiple distribution centers.
Partner with senior leadership to align labor planning with financial and operational targets.
Serve as a thought leader in workforce strategy, contributing to labor initiatives and transformation efforts.
Forecasting & Planning: Oversee long-term and short-term labor forecasting models using historical data, seasonal trends, and predictive analytics.
Collaborate with Finance and Operations to support budgeting and headcount planning.
Integrate AI/ML models to enhanced forecasting accuracy and responsiveness to demand fluctuations.
Scheduling & Optimization: Ensure efficient scheduling practices that balance labor costs with service level goals.
Implement tools and technologies to automate and optimize scheduling processes.
Design scalable scheduling frameworks adaptable to future growth and automation.
Performance Monitoring: Establish KPIs and dashboards to monitor workforce performance and productivity.
Drive continuous improvement through data analysis and actionable insights.
Benchmark performance across sites to identify best practices and standardize excellence.
Technology & Systems: Evaluate and implement WFM software solutions.
Ensure system integrity, data accuracy, and user adoption across the organization.
Compliance & Governance: Ensure adherence to labor laws and internal policies.
Maintain documentation and audit readiness for workforce-related processes.
Team Development: Lead, mentor, and develop a high-performing WFM team.
Foster a culture of accountability, innovation, and collaboration.