Director Workforce Management & Analytics

O'Reilly Auto Parts • Headquarters, KY

18h

About The Position

ESSENTIAL JOB FUNCTIONS Develop and maintain the enterprise labor standards with a strategic labor modeling. Using forecasting and demand planning, create long-range, budget, and short-range forecasting. Serve as the functional owner of the workforce management software suite (i.e. UKG, DOMO, Zebra), ensuring the system is configured to optimize scheduling compliance, and budget adherence. Lead a team of analysts to transform raw data into actionable insights which may include labor leakage, turnover correlations, and the ROI of the labor investments on sales conversion. Cross functional leadership responsibilities by partnering with Finance on labor budgeting and HR on retention strategies, as well as Store Ops to ensure labor models are practical and sustainable in a fast-paced retail environment. Through model validations, refine the labor standards for high-touch services (i.e. parts delivery) to ensure they reflect current operational reality. Establish a data analytics roadmap focused on reducing “unproductive” labor hours. SKILLS/EDUCATION/EXPERIENCE REQUIRED High school diploma or equivalent 10+ years in Workforce Management 5+ years in a Senior Leadership Role Deep expertise in labor modeling, scheduling algorithms, and time/attendance compliance Strong proficiency in BI tools (Tableau, Power BI) and a foundational understanding of SQL or Python Store interpersonal, written, and verbal communication skills Self-motivated, highly collaborative individual with attention to detail and the ability to maintain a high level of confidentiality and accuracy Ability to coordinate and oversee the efforts of multiple support teams Excellent customer service, organizational, and time management skills Proficient in Microsoft Office Suite (Outlook, Word, Excel, Power Point) DESIRED B.S in Business Administration, Data Science or Engineering: 5+ years of O’Reilly store or similar retail experience Multilingual writing and language skills O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization. Total Compensation Package: Competitive Wages & Paid Time Off Stock Purchase Plan & 401k with Employer Contributions Starting Day One Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA) Team Member Health/Wellbeing Programs Tuition Educational Assistance Programs Opportunities for Career Growth O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [email protected] or call [phone] option , and provide your requested accommodation, and position details. Your first job at O’Reilly Auto Parts is just the beginning! From a comprehensive benefits and compensation package to a rewarding and positive work environment, your leaders will support you and foster your development so you can grow with the company. Our promote-from-within philosophy means our top leaders worked their way up – and you can, too. Learn more about our culture, benefits, and history at oreillyauto.com/careers.

Requirements

• High school diploma or equivalent
• 10+ years in Workforce Management
• 5+ years in a Senior Leadership Role
• Deep expertise in labor modeling, scheduling algorithms, and time/attendance compliance
• Strong proficiency in BI tools (Tableau, Power BI) and a foundational understanding of SQL or Python
• Store interpersonal, written, and verbal communication skills
• Self-motivated, highly collaborative individual with attention to detail and the ability to maintain a high level of confidentiality and accuracy
• Ability to coordinate and oversee the efforts of multiple support teams
• Excellent customer service, organizational, and time management skills
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, Power Point)

Nice To Haves

• B.S in Business Administration, Data Science or Engineering: 5+ years of O’Reilly store or similar retail experience
• Multilingual writing and language skills

Responsibilities

• Develop and maintain the enterprise labor standards with a strategic labor modeling.
• Using forecasting and demand planning, create long-range, budget, and short-range forecasting.
• Serve as the functional owner of the workforce management software suite (i.e. UKG, DOMO, Zebra), ensuring the system is configured to optimize scheduling compliance, and budget adherence.
• Lead a team of analysts to transform raw data into actionable insights which may include labor leakage, turnover correlations, and the ROI of the labor investments on sales conversion.
• Cross functional leadership responsibilities by partnering with Finance on labor budgeting and HR on retention strategies, as well as Store Ops to ensure labor models are practical and sustainable in a fast-paced retail environment.
• Through model validations, refine the labor standards for high-touch services (i.e. parts delivery) to ensure they reflect current operational reality.
• Establish a data analytics roadmap focused on reducing “unproductive” labor hours.

Benefits

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED