Director, Web Engineering

Genesys•Indianapolis, IN

1d•Remote

About The Position

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Director, Web Engineering Indianapolis, Raleigh, or Remote US About the Role Genesys is seeking a hands-on, strategic Director to lead our Global Web Engineering team—leading the platforms and engineering teams that power Genesys.com. We are looking for a technical leader who combines deep corporate web development expertise with enterprise-scale platform ownership and a passion for delivering high-performing, secure, globally scalable digital experiences. At Genesys, you will shape the future of our global digital experience at enterprise scale—with the opportunity to modernize our web platform, implement emerging technologies, and lead a high-impact team that directly supports our demand generation, brand, and CX strategy. What You’ll Do

Requirements

12+ years of professional web development experience, 5+ leading teams
10+ years of deep, hands-on WordPress development experience (custom themes, plugins, enterprise implementations)
Strong expertise in PHP, JavaScript, HTML5, CSS, APIs, and modern web architectures
Experience leading enterprise-scale, high-traffic WordPress platforms
Strong knowledge of hosting environments, DevOps practices, CI/CD pipelines, and release automation
Demonstrated expertise in performance optimization, caching strategies, CDNs, and Core Web Vitals
Experience implementing technical SEO and accessibility (WCAG/ADA) best practices
Proven experience leading global or distributed engineering teams

Nice To Haves

Experience with cloud platforms (AWS, GCP, Azure) or enterprise WordPress hosts (WP Engine, Pantheon, Kinsta)
Experience with containerization (Docker) or infrastructure-as-code
Background in B2B, SaaS, or complex enterprise digital environments

Responsibilities

Technical Architecture & Platform Leadership Define and execute the technical vision and roadmap for the Genesys web stack, including AI-powered and API-driven capabilities
Own the enterprise WordPress architecture, including custom themes, plugins, Gutenberg blocks, third-party integrations, and reusable components
Lead modernization initiatives including WordPress core and PHP upgrades, refactoring, and technical debt reduction
Evaluate and implement headless or decoupled WordPress architectures where appropriate
Establish and enforce engineering standards for code quality, accessibility, performance, scalability, and maintainability
Infrastructure, Hosting & DevOps Oversee hosting environments (cloud or enterprise WordPress hosts) and deployment pipelines
Define environment strategy (local, staging, production) and ensure reliable CI/CD workflows and release automation
Manage scaling strategies, caching layers (Redis, Memcached), CDN configuration, and uptime optimization
Ensure disaster recovery planning, automated backups, observability, and operational reliability
Security, Compliance & Governance Own platform security posture, including vulnerability management, plugin governance, and incident response
Enforce secure coding standards and role-based access controls
Support audits, penetration testing, and compliance initiatives (e.g., GDPR, CCPA, accessibility standards)
Manage third-party plugins and integrations with strong security and privacy governance
Performance, SEO & Digital Quality Drive improvements in page speed, Core Web Vitals, database optimization, and overall site performance
Establish strong technical SEO foundations (schema markup, site architecture, crawl health, metadata governance)
Lead UAT processes and test automation to ensure high-quality releases
Proactively monitor performance metrics and resolve issues before user impact
Leadership & Cross-Functional Collaboration Lead, mentor, and grow a global team of front-end and full-stack engineers, QA professionals, and web publishers
Partner closely with UX, content, marketing, analytics, IT, security, and digital growth teams
Enable personalization, experimentation, and scalable design system adoption
Manage agencies, contractors, hosting vendors, and platform partners
Translate complex technical tradeoffs into clear guidance for executive stakeholders